Meera Gupta
Kolkata
Summary
Astute relationship management professional with extensive experience improving business service offerings. Actioned complaints and feedback quickly to elevate customer satisfaction. Developed staff training and management processes to maximise growth opportunities. Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets. Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets.
Overview
11
11
years of professional experience
Work history
Sales Coordinator
MARKAI GROUP
Dubai
2022.03 - 2022.10
- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
Relationship Officer
Data Direct Group
Dubai
2021.11 - 2022.03
- Challenge any objections with a view to getting the customer to buy.
Back Office Operations and MIS Executive
SBI CAP SECURITIES - INDIA
Calcutta
2017.06 - 2021.10
- Maintenance and Preparation of Shares Transfer Requests, Dematerialization, Liasoning with RTA etc
- Managing databases.
Sales Co-ordinator and MIS
LITTLE INTERNET PRIVATE LIMITED
CALCUTTA
2016.08 - 2017.05
- Follow-up Sales & Marketing Team for Billing, Vendor Agreement, GMV and reporting to HO.
Back Office and Admin Executive
Rajshree Finsec Pvt Ltd. - INDIA
Calcutta
2012.04 - 2014.03
- Cash Handling, maintaining Bank book and petty Cash
Relationship officer
Smart Union Commercial brokerage LLC
Dubai
2022.12 - 2023.08
- Managed multi-channel advertising campaigns to support sales objectives.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Educated customers about company products, services and special offers.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Assessed market and competitor activity to remain ahead of trends.
Education
Master of Business Administration -
Sikkim Manipal University
IndiaBBA -
Manipal University
IndiaSkills
- Campaign development experience
- Customer demographics understanding
- Strategic planning
- Customer retention strategies
- Market research expertise
- New business development
- Cross-sell strategies
- Time management
- Problem-solving
- Team building
- Customer-focused
- Marketing
Timeline
Relationship officer
Smart Union Commercial brokerage LLC
2022.12 - 2023.08
Sales Coordinator
MARKAI GROUP
2022.03 - 2022.10
Relationship Officer
Data Direct Group
2021.11 - 2022.03
Back Office Operations and MIS Executive
SBI CAP SECURITIES - INDIA
2017.06 - 2021.10
Sales Co-ordinator and MIS
LITTLE INTERNET PRIVATE LIMITED
2016.08 - 2017.05
Back Office and Admin Executive
Rajshree Finsec Pvt Ltd. - INDIA
2012.04 - 2014.03
Master of Business Administration -
Sikkim Manipal University
BBA -
Manipal University