Meera Nautiyal
United Arab Emirates,Dubai
Summary
Results-driven professional with expertise in project management, team leadership, and service delivery across various industries. Proficient in agile methodologies, IT security standards, and quality risk management, with a proven ability to drive process improvements and ensure operational excellence. Skilled in budget management, JIRA management, and business performance management to optimize resources and achieve strategic objectives. Experienced in managing clinical trials and research initiatives while maintaining high standards of quality assurance and customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work history
IT Project Manager
Amazon
Delhi
2017.08 - 2026.02
- Served as IT Manager/Program Manager, leading strategic initiatives in people management, knowledge management, project delivery, and operational decision-making.
- Managed and mentored a team of 120 IT Support Engineers, overseeing daily operations, shift scheduling, and Remedy ticket management while ensuring adherence to operational procedures.
- Delivered technical training and mentoring programs to improve team productivity, service quality, and technical capabilities.
- Monitored team performance through KPIs and performance reports, providing feedback and guidance to maintain high service standards.
- Managed resource planning, leave scheduling, and workforce coverage to ensure uninterrupted IT support operations.
- Ensured compliance with Service Level Agreements (SLAs) and operational policies to maintain high service reliability and customer satisfaction.
- Managed escalations and high-impact incidents, coordinating with teams to ensure timely issue resolution and minimal operational disruption.
- Developed and implemented IT policies, procedures, and SOPs to support evolving business processes and operational efficiency.
- Led end-to-end IT projects, including planning, risk identification, stakeholder communication, and successful delivery within timelines and budgets.
- Identified process improvement opportunities and implemented solutions to enhance operational performance and efficiency.
- Presented project proposals, progress reports, and strategic recommendations to senior management to support informed decision-making.
- Maintained comprehensive project documentation, scopes, timelines, and resource plans to ensure smooth project execution.
- Resolved team conflicts and operational challenges through effective communication and leadership, maintaining a collaborative work environment.
ASSOCIATE – INVESTIGATOR SERVICES
Eurofins Central Laboratory
Bangalore
2014.07 - 2017.07
- Collaborated with renowned sponsors (Novartis, Medpace, Actelion) to support clinical trials and launch new drugs
- Provided comprehensive Bio/Pharmaceuticals manufacturing assistance, focusing on process validation and quality control
- Worked with Project Managers to establish sites in EUROFIN's applications, ensuring access for Field Monitors
- Ensured compliance with legal procedures during all stages of investigation.
- Managed procurement of laboratory kits for site doctors
- Conducted patient report analysis and delivered critical alerts to doctors and Field Monitors
- Identified report analyses needing attention and conducted audits with corrective actions
- Efficiently managed team tasks, enabling resources through innovative processes
- Facilitated new team member onboarding with training and practical exposure
- Acted as the Single Point of Contact (SPOC) for various process-related tasks
- Served as a Subject Matter Expert (SME) for process enablement and issue resolution
- Functioned as the Divisional Process Owner (DPO), driving process improvement
- Conducted software maintenance backups, aiding report generation and application updates
- Handled end-of-day (EOD), monthly, and reconciliation reports as a sign-off reviewer
ORDER MANAGEMENT ANALYST
Oracle India Private Limited
Bangalore, India
2012.09 - 2014.03
- Managed LAD/AMER/EMEA processes
- Utilized OI (Oracle Integration) and conducted UATs (User Acceptance Tests)
- Interacted with clients in Italian to validate contracts
- Analyzed, reviewed, interpreted, and translated Italian documents for contract processing
- Processed and booked Software Deals (LFYS) for Oracle EMEA Region by validating European language documents
- Oversaw License and Support booking for software deals in European, Middle Eastern, and African countries
- Recognized and generated revenue through individual LFYS bookings
- Demonstrated expertise in processes and analytical skills
- Collaborated with Sales, Contracts, AR, AP, Collections, and Credits teams for efficient booking processing
- Validated and submitted orders from special Oracle customers (e.g., Ericsson, Alcatel-Lucent, T-System International GmbH) based on Purchase Orders
- Possessed excellent knowledge of the Oracle R12 application
- Successfully managed complex, high-value Italian deals while maintaining quality throughout the year
- Worked closely with team members to enhance quality and foster team building
Education
Bachelor of Arts - Italian Language
Delhi University
Delhi, IndiaSkills
- Agile methodologies
- Budget management skills
- JIRA management
- Quality risk management planning
- Project Management
- IT security standards compliance
- Team Leadership
- Clinical Trials & Research
- IT Service Management
- Order Process Management
- Service Delivery and Assurance
- Operation Management
- Escalations Management
- Customer Relationships
- Business Performance Management
- Process Improvements
- Training & Development
- Quality Assurance
- Account Management
- Analytical Skill
Certification
- Project Management Professionals (PMP), 12/01/23
- Italian Language Certificate B1, 05/01/11
- Italian Language Certificate A2, 12/01/10
Languages
English
Fluent
Hindi
Fluent
Italian
Upper intermediate (B2)
Timeline
IT Project Manager
Amazon
2017.08 - 2026.02
ASSOCIATE – INVESTIGATOR SERVICES
Eurofins Central Laboratory
2014.07 - 2017.07
ORDER MANAGEMENT ANALYST
Oracle India Private Limited
2012.09 - 2014.03
Bachelor of Arts - Italian Language
Delhi University