Meera Taher Dawood Sulaiman
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in patient relations and customer service, adept at handling complaint resolution and healthcare coordination. Proficient in human resources administration, including employee records management and payroll & leave administration. Strong communication and interpersonal skills complement a talent for problem solving and multitasking, supported by advanced proficiency in Microsoft Office applications. Committed to enhancing organisational efficiency and fostering positive workplace environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Patient Relations Officer – Dialysis Reaya Department
NMC ProVita
2024.06 - 2026.04
- Coordinate onboarding procedures for new dialysis patients, including explaining agreements and obtaining required signatures.
- Serve as the main point of contact for patient inquiries, concerns, and service requests.
- Coordinate with medical teams to ensure smooth patient care and timely support.
- Follow up on treatment schedules, appointments, and patient feedback.
- Handle patient concerns professionally to enhance patient satisfaction.
- Maintain accurate patient records in compliance with hospital policies.
HR Assistant & Admin
Professional Fix Facility Management
Abu Dhabi
- 2022.12
- Maintain and organize employee records in both electronic and hard copy filing systems.
- Coordinate employee travel arrangements, leave settlements, and airport-related requirements.
- Prepare HR documents including letters, certificates, memos, salary certificates, and termination documents.
- Monitor employee attendance and leave records in accordance with company policies.
- Support payroll administration by preparing and distributing payslips.
- Coordinate with the PRO for employee visa, medical insurance, and Emirates ID applications and renewals.
- Process staff requests including ATM cards, accommodation, passport renewals, cash advances, and company assets.
- Track employee lifecycle processes such as visa cancellations and end-of-service calculations.
- Assist in implementing HR policies and administrative procedures.
Coordinator, Medical Investigation & Audit Department
Daman Health Insurance
2018.04 - 2022.01
- Coordinated with medical auditors and supervisors regarding fraud and abuse investigations.
- Provided administrative support and case-related information to internal departments.
- Liaised with governmental and semi-governmental entities on audit cases.
- Managed official communication with authorities including DOH, immigration, and courts.
- Organized meetings for medical audit teams and supported departmental operations.
Associate, Central Sales Operation
Daman Health Insurance
2016.11 - 2018.04
- Processed enrollment, renewal, and endorsement requests for customers.
- Verified member eligibility and completed policy issuance requirements.
- Coordinated with internal departments to resolve customer inquiries.
- Ensured compliance with quality standards and company procedures.
- Supported team performance improvement initiatives.
Education
Bachelor of Business - Human Resources
Al Ain University
Abu Dhabi 2016.01 -
Communication Studies - Public Relations
Zayed University
Abu DhabiHigh School Diploma - Arts Stream
Um Al Emiraite Secondary High School
Abu Dhabi 2009.01 - 2012.01
Skills
- Patient Relations & Customer Service
- Human Resources Administration
- Employee Records Management
- Complaint Handling & Resolution
- Healthcare Coordination
- Payroll & Leave Administration
- Microsoft Office (Word, Excel, PowerPoint)
- Communication & Interpersonal Skills
- Problem Solving & Multitasking
Languages
Arabic
Native
English
Fluent
Timeline
Patient Relations Officer – Dialysis Reaya Department
NMC ProVita
2024.06 - 2026.04
Coordinator, Medical Investigation & Audit Department
Daman Health Insurance
2018.04 - 2022.01
Associate, Central Sales Operation
Daman Health Insurance
2016.11 - 2018.04
Bachelor of Business - Human Resources
Al Ain University
2016.01 -
High School Diploma - Arts Stream
Um Al Emiraite Secondary High School
2009.01 - 2012.01
HR Assistant & Admin
Professional Fix Facility Management
- 2022.12
Communication Studies - Public Relations
Zayed University