Meera Timsena
Summary
Experienced Operations Executive, Administrator and leasing coordinator with a demonstrated history of working in the hospitality industry, Real Estate and Holiday Homes. Skilled in Administration, Management, Report Writing, Healthcare, and Customer Experience. Strong information technology professional with a Post Graduate Certificate in Culinary Arts and Bachelor in Business Administration focused on Administration and Related Services.
Overview
10
10
years of professional experience
Work History
Operations Executive
La Maison Holiday Homes
03.2023 - Current
- All DTCM applications (New and renew)
- All permit applications
- All documentation (property information, landlord documents, permits, etc.)
- Onboarding admin tasks which include checking and applying for connections (internet, chiller, gas, DEWA, etc.)
- Coordinate with BDMs and Onboarding Team for newly onboarded properties
- Storage, releasing, collection of keys, cards and remotes. Ensure that these are safely kept
- Check-in & Check-out of the guest in RMS, a property management system & physical be present at the property
- Link new owners in RMS
- Calculate the base rate for the owner in RMS
- Listing properties in Booking.com, Airbnb and Property Finder
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Tended to urgent correspondence to facilitate communication or resolution.
Admin and Office Team Leader
Daniels Luxury Holiday Homes
10.2022 - 03.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- All DTCM applications (New and renew)
- All permit applications
- All documentation (property information, landlord documents, permits, etc.)
- Onboarding admin tasks which include checking and applying for connections (internet, chiller, gas, DEWA, etc.)
- Coordinate with BDMs and Onboarding Team for newly onboarded properties
- Storage, releasing, collection of keys, cards and remotes. Ensure that these are safely kept
- Check-in & Check-out of the guest in RMS, a property management system
- Link new owners in RMS
- Calculate the base rate for the owner in RMS
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Leasing and coordination Agent
U Stella Real Estate/ Stella Stays Vacation Homes
02.2022 - 10.2022
- Was In-charge of 2 towers with 207 apartments and 3 commercials
- Responsible to contact tenant from initial tenancy signing until the move-in following the correct procedures
- Preparation of all tenancy documents including cheque schedules
- Creating tenant in EJARI portal and generating EJARI
- Responsible for move-out and security deposit refund
- In charge of parking and building rules
- In charge of all communication with tenants. Handled and promptly resolved tenant complaints to maintain professional relationships.
- Followed up on tenants' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved tenant complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative tenant advice.
- Reviewed and executed confidential documents, contracts and disclosures.
- Prepared and presented contracts and other legal documents to tenants.
Executive Administrator
Jumeirah Group/ Select-Group
03.2021 - 02.2022
- In-charge of 404 Residents including 15 VILLAS, 2 PENTHOUSE and 387 APARTMENTS
- Responsible for assisting all residents for move-in and move-out following the correct procedures
- Making sure that all the pertinent documents are filed for each unit
- Responsible for all the De-snagging and Sign offs of all handed-over units
- Making sure to keep the Master Database up to date
- Assisting residents with various issues and handling of all complaints
- Responsible for issuing new access cards to the residents
- Responsible for ADDA System (Posting Notices, replying to the messages, Adding New resident's details and removing moved-out resident's details, checking the tickets raised, escalating, and closing)
- Responsible for preparing Welcome Cards for all arrival guests for hotel guest.
- Managed key executive office staff and prioritized workloads.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Managed day-to-day development issues.
- Oversaw process improvement initiatives.
- Oversaw HR training, coaching, mentoring and staff retention.
- Executed training programs.
- Observed all laws, regulations and other applicable obligations.
Hotel Telephone Operator/Business Center Representative
Rotana Hotels/ Accor Hotels
09.2015 - 02.2021
- Responsible for all communication, in-going and out-going thus maintaining the hotel image. Always ensure proper functioning of telephone equipment's in the hotel and to implement correct telephone operating procedures.
- Courteously receive and properly route incoming calls and take down and relay messages. Record and give wake-up calls.
- Assist the guests, when necessary, e.g., calling for doctor, obtaining the telephone numbers etc.
- Handle in-house paging system. Handle fire-alarm procedure.
- Handling FCS system for any request of housekeeping, maintenance, IT or concierge services.
- Setting up of Boardrooms for meetings, recording minutes of the meetings, Scanning, Faxing, and binding of info material for clients using the boardroom facilities of the hotel. Basically, attending to most secretarial duties of the Business Centre.
- Handling OASYS for the colleagues payroll attendance and FBM system for ordering front office accessories.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Provided helpful, informative technical support to customers on product usage and installation.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Chef Assistant
Hotel Migmar
04.2014 - 04.2015
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Consistently offer professional, friendly, and proactive guest service.
- Assist in the preparation and service of all food items for a la carte and buffet menus according to hotel recipes and standards.
- Have full knowledge of all menu items, daily features, and promotions.
- Follow all the safety and sanitation polices when handling food and beverages.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Verified food temperatures and quality ahead of service to maintain standards.
- Replenished food and ingredients supplies to meet service demand.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Maintained high personal grooming standards and uniform presentation.
- Stocked and rotated food items according to expiration dates.
Education
Postgraduate Certificate in Culinary Arts - Culinary Arts
Bhutan International School of Hospitality & Tourism
Bhutan03.2014
Bachelor's Degree in Business administration (BBA General) -
Sikkim Manipal University
09.2012
Commerce -
Chukha Higher Secondary School
09.2008
Skills
- Account Software's include: Tally ERP 91
- Property Management Systems include: RMS, EJARI Portal, DTCM Portal, Lodgify, StaysAi, OPERA Cloud, OPERA PMS, FSI, FCS & QEMS, OASYS Attendance, FBM, ACT system, VICAS, TD Portal, TIGER 2020, UNICORN and ADDA system
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Nepali
Upper intermediate (B2)
Dzongkha
Bilingual or Proficient (C2)
Personal Traits
Workaholic that is determined, courageous, optimistic, and willing to tackle any challenging. Career and future oriented. Enthusiastic to learn new skills, explore different fields and development my expertise alongside my company. Team player that through hard works, looks to heavily contribute to the success of the team. Detail orientated with excellent communication and organizational skills.
Other Trainings And Achievements
- Received an appreciation letter for the selection of HEARTIST OF THE MONTH (Front of the House) for June 2020.
- Achieved the Certificate of Departmental Trainer Level 2.
- Achieved the Certificate of Departmental Trainer Level 1.
- Cross trained as an L&D Coordinator.
- Postgraduate Certificate in Culinary Arts (91.01%).
- First Aider for both Pediatric and Adult.
- Participated as a marketing supervisor in Education Fair on behalf of Bhutan International Hospitality and Tourism
Personal Information
- Gender: Female
- Religion: Christian
- Marital Status: Single
- Date of Birth: 06/13/1989
- Nationality: Bhutanese
Hobbies and Interests
- Reading and Writing
- Dance
- Sketching and Design
Timeline
Operations Executive
La Maison Holiday Homes
03.2023 - Current
Admin and Office Team Leader
Daniels Luxury Holiday Homes
10.2022 - 03.2023
Leasing and coordination Agent
U Stella Real Estate/ Stella Stays Vacation Homes
02.2022 - 10.2022
Executive Administrator
Jumeirah Group/ Select-Group
03.2021 - 02.2022
Hotel Telephone Operator/Business Center Representative
Rotana Hotels/ Accor Hotels
09.2015 - 02.2021
Chef Assistant
Hotel Migmar
04.2014 - 04.2015
Postgraduate Certificate in Culinary Arts - Culinary Arts
Bhutan International School of Hospitality & Tourism
Bachelor's Degree in Business administration (BBA General) -
Sikkim Manipal University
Commerce -
Chukha Higher Secondary School
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