Megha Mane

Lease Administration & Documentation:

• Prepare and process commercial lease agreements and related documents
• Maintain accurate tenant files and lease documentation
• Track lease expiration dates and manage renewal process
• Process and generate stamp duty certificates for tenants through IRAS
• Generating company business profile files using UEN via ACRA

Tenant Relations:

• Serve as primary point of contact for tenant inquiries and concerns
• Respond promptly to tenant requests and communications
• Coordinate move-in/move-out procedures
• Maintain professional relationships with tenants
• Mediate and resolve tenant disputes
• Property Maintenance Coordination:
• Schedule and coordinate routine maintenance and repairs
• Monitor completion of maintenance tasks
• Conduct regular property inspections with Property Manager

Financial Management:

• Monitor rent collection and payment tracking
• Follow up on overdue payment systematically resulting in collecting outstanding payments

Lease Renewal Process:

• Track upcoming lease expirations
• Prepare renewal documentation
• Coordinate lease signing and processing
• Send payment reminders and late notices
• Monitor and report on collection progress

Administrative Duties:

• Maintain organized filing systems (both physical and digital)
• Organizing viewings by handling correspondence with agents and new potential tenants
• Sending out marketing emails -units to lease, to agents
• Advertising commercial, residential, retail vacant units on different portals
• Coordinating with agents for leasing out units of company owned buildings

Secretarial Duties:

• Google Calendar Management for the Co-chairman
• Making travel arrangements for Senior management and their families.
• Arrange for AGMs and other meetings for stakeholders and management
• Effectively executed personal events for the owners and social events.

• Handling Qoo10, Lazada and company's website from extracting orders to processing the same to up to 100-140 online orders in timely manner on daily basis resulting in better delivery dates leading to customer satisfaction
• Processing Sales and Delivery Orders and Invoices in SAP system
• Updating customers about their online order status and providing tracking information
• Attending and handling customer complaints in a tactful manner resulting in customer retention and satisfaction
• Generate Purchase Orders to supplier and liaising for deliveries promptly
• Arranging and scheduling deliveries for the Logistics Department
• Responsible for creating and downloading of waybills issued via third party delivery company within stipulated time ensuring smooth and quick order fulfillment
• Uploading and upgrading listings of the products on the company's website and other online platforms
• Assisted in the training of new staff members, ensuring consistency in service delivery.

• Handling PABX/Switchboard and multiline telephone system
• Responsible for screening and filtering calls and transferring to the relevant departments
• Welcome visitors courteously, determine nature of business, and direct visitors to suitable employee
• Coordinated appointments contributing to proper time management.
• Dealt with complaints promptly, reducing customer dissatisfaction.
• Follow up with the maintenance department prior to the occupancy of the prospective tenants
• Updating and filing Unsigned Tenancy Contracts and Signed Tenancy Contracts using organizational procedures
• Monitoring logbook and maintaining the personnel records and attendance

• Managing and Conducting high volume of inbound and outbound calls
  (300 - 500)
• Handling the Process of Medications for online pharmacy to promote and sell effectively, resulting in a high rate of returns
• Provided top-notch support for increased customer satisfaction.