Megha Mathur
Dubai
Summary
As an aviation specialist, accumulated more than a decade of professional experience in business aviation operations, client relations, and administration. Handled head of states and VVIP flights independently .Possess a creative mindset, capable of managing ground operations from start to finish while staying up-to-date with regulations. Effective communication is one of many strengths, allowing me to connect with individuals of all ages and positions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Contracts Coordinator
Aerocontrol Group
03.2024 - Current
- Fostered organizational growth with effective vendor relationship management, ensuring timely delivery of goods and services per contractual obligations.
- Facilitated successful renewal negotiations, analyzing expiring contracts to determine optimal terms based on current market conditions.
- Streamlined operations by developing and implementing improved contract management processes.
- Stored and filed contract documents in orderly, organized systems.
- Developed strong relationships with internal stakeholders, collaborating closely to identify and address potential contractual risks or issues.
- Drafted, reviewed and revised contracts for accuracy and completeness.
Invoice Verifier Specialist
Aerocontrol Group DWC LLC
10.2023 - Current
- Follow up on supplier's invoices and update accounts department
- Sort and track payables
- Handle customer's disputes
- Verify and approve invoice from suppliers
- Securely file confidential client and supplier data
- Provide regular updates to finance team
- Liaison with other departments to manage accuracy of invoices.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
Operations Coordinator
Aerocontrol Group DWC LLC
10.2022 - Current
- Coordination with Civil Aviation Authorities, vendors, FBOs, and fuel suppliers for timely delivery of flight resources
- Work closely with the flight crew and sales support teams to organize and fulfill flight requests
- Act as a reliable liaison between all parties involved in flight operations
- Identify and anticipate potential delays, taking corrective action to minimize the impact
- Ability to act as an interim Team Lead in unforeseen circumstances
- Emphasis on maintaining comprehensive flight records and supporting documents
- Establish a system for up-to-date and easily accessible information
- Expertise and attention to detail for flawless flight execution.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Flight Dispatcher
LFS Charter
06.2022 - 10.2022
- Specialized in managing trip support for flights across Asia, Africa, and Europe
- Handled coordination with CAA for permits
- Supervised flights in the Middle East
- Managed vendors all over the globe
- Assisted clients with their travel needs in a timely and efficient manner.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Developed strong relationships with key vendors including fuel suppliers, catering services, and ground handling providers for improved service levels at competitive costs.
- Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
- Maximized passenger satisfaction by addressing concerns promptly and professionally while adhering to company guidelines for compensation or rebooking as needed.
- Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
- Conducted departure and arrival briefings.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
Base Manager Operations
SRC Aviation
08.2016 - 03.2020
- Liaised with government agencies to obtain necessary permissions and maintained records of all flights for auditing and training purposes
- Addressed customers' queries and maintained a positive and composed demeanor to handle critical situations in the airport
- Provided passengers with essential information, making their journey more enjoyable and handled immigration, boarding, and disembarkation procedures
- Managed the help desk counter, received guests, and coordinated with staff during the aircraft's stopover
- Handed over vital documents to the aircraft captain and prepared the flight plan, fuel, weather conditions, and other essential information.
- Conducted regular risk assessments to proactively identify potential issues, employing mitigation strategies as needed.
- Implemented cost-saving measures, resulting in reduced operational expenses without compromising on service quality.
- Collaborated with various departments to develop strategic plans for enhancing the overall airport experience for passengers.
- Established strong relationships with external stakeholders such as airlines, government agencies, and community organizations for seamless coordination of processes.
- Managed airport staff effectively by providing clear objectives, feedback, and opportunities for professional growth.
- Negotiated contracts with vendors that provided essential services for the airport while ensuring budgetary constraints were met.
- Managed crisis situations effectively, leading to minimal disruptions in airport operations.
- Ensured timely flight departures by coordinating closely with airline representatives, ground handlers, and air traffic control.
- Increased operational efficiency by constantly monitoring key performance indicators and implementing process improvements.
- Directed and supervised airport operations and aviation fuel facilities.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Administrative Operations
SRC Aviation
- Led the development of strategies and administrative policies that aligned with the organization's objectives
- Ensured timely completion of assigned tasks with optimal use of resources and manpower, while keeping costs low
- Identified areas of improvement to enhance operational efficiency and took appropriate measures to address them
- Possessed excellent working knowledge of all Microsoft Office packages and consistently produced accurate work even under pressure
- Demonstrated superior multitasking and conflict management skills to maintain accuracy and efficiency at all times.
Client Management
SRC Aviation
- Built strong relationships with clients to ensure ongoing and repeat business
- Prioritized providing quick solutions to any concerns they had
- Maintained high levels of satisfaction by addressing their needs promptly.
Education
Arts | Bachelors -
SLP College
Gwalior, Madhya Pradesh 03.2011 - 04.2024
Aviation, Hospitality and Travels | Diploma -
Airborne Academy
New Delhi, Delhi 01.2010 - 01.2011
Skills
Customer Relations
Administrative Support
Client Relationship Management
Liaison & Coordination
Office Management
Critical Thinking
Comprehensive Reporting
Coaching and Mentoring
Microsoft Office
FL3XX Aviation Software
PPS Flight Planning Software
Operations Management
Strategic Planning
Multitasking Abilities
Customer Relations
Certification
Digital Marketing From Eduprise Institute, 02/01/10, 03/01/20
Accomplishments
- Promoted as Base manager of Mumbai | August 2016
- Promoted as Sr. manager Operations | January 2014
- Awarded best employee of the month | March 2013
- Promoted as Manager Operations | January 2011
Timeline
Contracts Coordinator
Aerocontrol Group
03.2024 - Current
Invoice Verifier Specialist
Aerocontrol Group DWC LLC
10.2023 - Current
Operations Coordinator
Aerocontrol Group DWC LLC
10.2022 - Current
Flight Dispatcher
LFS Charter
06.2022 - 10.2022
Digital Marketing From Eduprise Institute, 02/01/10, 03/01/20
08-2019
Base Manager Operations
SRC Aviation
08.2016 - 03.2020
Arts | Bachelors -
SLP College
03.2011 - 04.2024
Aviation, Hospitality and Travels | Diploma -
Airborne Academy
01.2010 - 01.2011
Administrative Operations
SRC Aviation
Client Management
SRC Aviation