Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Megha Mathur

Megha Mathur

Dubai

Summary

As an aviation specialist, accumulated more than a decade of professional experience in business aviation operations, client relations, and administration. Handled head of states and VVIP flights independently .Possess a creative mindset, capable of managing ground operations from start to finish while staying up-to-date with regulations. Effective communication is one of many strengths, allowing me to connect with individuals of all ages and positions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
14
14
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Contracts Coordinator

Aerocontrol Group
2024.03 - Current
  • Fostered organizational growth with effective vendor relationship management, ensuring timely delivery of goods and services per contractual obligations.
  • Facilitated successful renewal negotiations, analyzing expiring contracts to determine optimal terms based on current market conditions.
  • Streamlined operations by developing and implementing improved contract management processes.
  • Stored and filed contract documents in orderly, organized systems.
  • Developed strong relationships with internal stakeholders, collaborating closely to identify and address potential contractual risks or issues.
  • Drafted, reviewed and revised contracts for accuracy and completeness.

Invoice Verifier Specialist

Aerocontrol Group DWC LLC
2023.10 - Current
  • Follow up on supplier's invoices and update accounts department
  • Sort and track payables
  • Handle customer's disputes
  • Verify and approve invoice from suppliers
  • Securely file confidential client and supplier data
  • Provide regular updates to finance team
  • Liaison with other departments to manage accuracy of invoices.
  • Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.

Operations Coordinator

Aerocontrol Group DWC LLC
2022.10 - Current
  • Coordination with Civil Aviation Authorities, vendors, FBOs, and fuel suppliers for timely delivery of flight resources
  • Work closely with the flight crew and sales support teams to organize and fulfill flight requests
  • Act as a reliable liaison between all parties involved in flight operations
  • Identify and anticipate potential delays, taking corrective action to minimize the impact
  • Ability to act as an interim Team Lead in unforeseen circumstances
  • Emphasis on maintaining comprehensive flight records and supporting documents
  • Establish a system for up-to-date and easily accessible information
  • Expertise and attention to detail for flawless flight execution.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Collaborated with sales team to identify opportunities for growth and expansion.
  • Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.

Flight Dispatcher

LFS Charter
2022.06 - 2022.10
  • Specialized in managing trip support for flights across Asia, Africa, and Europe
  • Handled coordination with CAA for permits
  • Supervised flights in the Middle East
  • Managed vendors all over the globe
  • Assisted clients with their travel needs in a timely and efficient manner.
  • Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
  • Developed strong relationships with key vendors including fuel suppliers, catering services, and ground handling providers for improved service levels at competitive costs.
  • Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
  • Maximized passenger satisfaction by addressing concerns promptly and professionally while adhering to company guidelines for compensation or rebooking as needed.
  • Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
  • Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
  • Conducted departure and arrival briefings.
  • Coordinated with other agencies to maintain safe and secure airfield environment.
  • Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.

Base Manager Operations

SRC Aviation
2016.08 - 2020.03
  • Liaised with government agencies to obtain necessary permissions and maintained records of all flights for auditing and training purposes
  • Addressed customers' queries and maintained a positive and composed demeanor to handle critical situations in the airport
  • Provided passengers with essential information, making their journey more enjoyable and handled immigration, boarding, and disembarkation procedures
  • Managed the help desk counter, received guests, and coordinated with staff during the aircraft's stopover
  • Handed over vital documents to the aircraft captain and prepared the flight plan, fuel, weather conditions, and other essential information.
  • Conducted regular risk assessments to proactively identify potential issues, employing mitigation strategies as needed.
  • Implemented cost-saving measures, resulting in reduced operational expenses without compromising on service quality.
  • Collaborated with various departments to develop strategic plans for enhancing the overall airport experience for passengers.
  • Established strong relationships with external stakeholders such as airlines, government agencies, and community organizations for seamless coordination of processes.
  • Managed airport staff effectively by providing clear objectives, feedback, and opportunities for professional growth.
  • Negotiated contracts with vendors that provided essential services for the airport while ensuring budgetary constraints were met.
  • Managed crisis situations effectively, leading to minimal disruptions in airport operations.
  • Ensured timely flight departures by coordinating closely with airline representatives, ground handlers, and air traffic control.
  • Increased operational efficiency by constantly monitoring key performance indicators and implementing process improvements.
  • Directed and supervised airport operations and aviation fuel facilities.
  • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
  • Prepared daily flight plans and coordinated with other agencies for seamless operations.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.

Administrative Operations

SRC Aviation
  • Led the development of strategies and administrative policies that aligned with the organization's objectives
  • Ensured timely completion of assigned tasks with optimal use of resources and manpower, while keeping costs low
  • Identified areas of improvement to enhance operational efficiency and took appropriate measures to address them
  • Possessed excellent working knowledge of all Microsoft Office packages and consistently produced accurate work even under pressure
  • Demonstrated superior multitasking and conflict management skills to maintain accuracy and efficiency at all times.

Client Management

SRC Aviation
  • Built strong relationships with clients to ensure ongoing and repeat business
  • Prioritized providing quick solutions to any concerns they had
  • Maintained high levels of satisfaction by addressing their needs promptly.

Education

Arts | Bachelors -

SLP College
Gwalior, Madhya Pradesh
2011.03 - 2024.04

Aviation, Hospitality and Travels | Diploma -

Airborne Academy
New Delhi, Delhi
2010.01 - 2011.01

Skills

Customer Relations

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Certification

Digital Marketing From Eduprise Institute, 02/01/10, 03/01/20

Accomplishments

  • Promoted as Base manager of Mumbai | August 2016
  • Promoted as Sr. manager Operations | January 2014
  • Awarded best employee of the month | March 2013
  • Promoted as Manager Operations | January 2011

Timeline

Contracts Coordinator

Aerocontrol Group
2024.03 - Current

Invoice Verifier Specialist

Aerocontrol Group DWC LLC
2023.10 - Current

Operations Coordinator

Aerocontrol Group DWC LLC
2022.10 - Current

Flight Dispatcher

LFS Charter
2022.06 - 2022.10
Digital Marketing From Eduprise Institute, 02/01/10, 03/01/20
2019-08

Base Manager Operations

SRC Aviation
2016.08 - 2020.03

Arts | Bachelors -

SLP College
2011.03 - 2024.04

Aviation, Hospitality and Travels | Diploma -

Airborne Academy
2010.01 - 2011.01

Administrative Operations

SRC Aviation

Client Management

SRC Aviation

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Megha Mathur