Akash Nandanwar

Mphasis

11.2022 - Current

Enhanced borrower retention with proactive communication and follow-up on loan status updates.
Streamlined the loan application process for clients by guiding them through necessary documentation and requirements.
Increased efficiency in processing mortgage applications by implementing a system of organization and prioritization.
Boosted morale among colleagues with open communication channels and a positive attitude in challenging situations.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Encouraged ongoing professional development among customer service representatives by providing access to relevant resources and learning opportunities within the organization.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Communicated with customers daily to request information and complete paperwork.
Upheld complete confidentiality of all submitted information according to release guidelines.
Handled any conditions sent from underwriting departments.
Reviewed financial statements and contacted institutions and customers to clarify details.