Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Megha Virdi

Dubai
Megha Virdi

Summary

Dedicated and experienced professional with over 9 years of experience in Service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Recognized consistency for performance excellence and contributions to success.

Overview

1
Certification

Work History

Birla soft

Sr. Executive in Facilities and Logistics management (Administration)

Job overview

  • Manage schedules, appointments, and travel arrangements for the higher management and multiple clients
  • Handle email correspondence, ensuring timely responses and organized inboxes
  • Provide exceptional customer service by addressing inquires and resolving issues promptly
  • Managed office supplies and maintained organized filing system for the smooth-running office environment
  • Assisted in planning and executing company events, corporate meeting handling logistics and vendor coordination.

Real Estate Management Services (REMS) Division in Colliers International Group Inc. (Site – Birlasoft)

Guest Relation Manager

Job overview

  • Develop and implement strategies to enhance the overall guest experience, ensuring corporate clients feel welcomed, valued, and well-cared for
  • Oversee the planning and execution of corporate events, meetings, or conferences, ensuring seamless logistics and guest satisfaction
  • Collaborate with various departments such as security, housekeeping, and facilities management to ensure smooth guest experiences
  • Maintaining an accurate record of guest interactions, reservations, and preferences for future reference
  • Establish and maintain relationships with external vendors, such as catering services and event venues to ensure seamless arrangements for corporate events and guest services
  • Accurately input and maintain events arrangement data in spreadsheets and databases
  • Establish and enforce cleaning standards and protocols to ensure a high level of cleanliness and hygiene throughout the facility
  • Encourage a professional and polished demeanor in all interactions and activities, reflecting positively on the organization's image
  • Timely updating with trainings and knowledge to enhance customer service-related skills
  • Handle guest complaints or concerns with professionalism and a problem-solving approach, ensuring guest satisfaction
  • Implement sustainability initiatives related to guest services, such as eco-friendly amenities, waste reduction programs, or energy-saving practices
  • Present a polished and professional appearance while adhering to corporate etiquette standards.

ECO Rent a car

Sales Manager (Global Sales and Embassies)

Job overview

  • Monitored customer buying trends, marketing conditions and competitor action to adjust strategies and achieve sales goals
  • Created effective strategies to target new markets after researching and analyzing competitor behavior
  • Drove sales conversation rates up through hard work
  • Held weekly meetings with Key account managers to identify techniques to overcome sales obstacles
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Increased revenue by working closely with key vendors
  • Organizing promotional events
  • Reduced expenses by effectively negotiating contractor prices, terms and services agreements.

Qatar Airways

Senior Cabin Crew (Premium Cabin)

Job overview

  • Facilitated commutation between flight deck and cabin crew prior to and during flight to promote smooth operations
  • Inspected interior of the aircraft prior to during and after flights to make sure emergency equipment was in place
  • Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in crew
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
  • Facilitated boarding process by getting passengers upon arrival and providing direction to seats
  • Reassure and comforted passengers during turbulent flights and unavoidable delays
  • Adhered to establish policies, procedures, and compliance for the satisfactory audit rating.

Indigo Airlines

Senior Cabin Crew (Economy Cabin)

Qatar Airways

Cabin Crew Member
03.2011

Job overview

  • Facilitated commutation between flight deck and cabin crew prior to and during flight to promote smooth operations
  • Inspected interior of the aircraft prior to during and after flights to make sure emergency equipment was in place
  • Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in crew
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
  • Facilitated boarding process by getting passengers upon arrival and providing direction to seats
  • Reassure and comforted passengers during turbulent flights and unavoidable delays
  • Adhered to establish policies, procedures, and compliance for the satisfactory audit rating.

Education

Periyar University

Bachelors in Business administration
01.2012

Rockwood School

12th (CBSE)
01.2007

Skills

  • Administrative support
  • Travel arrangements
  • Event management
  • Customer service
  • Microsoft office suite
  • Excellent Communication
  • Friendly, Positive Attitude
  • Teamwork and Collaboration

Accomplishments

Recognized for Client Relations and Service Excellence at BirlaSoft.

Achieved certification for exceptional client relations and service excellence, underscoring dedication to fostering positive customer experiences. Acknowledged for proficiency in building rapport, resolving issues promptly, and enhancing overall client satisfaction through proactive communication and attentive service delivery.

Certification

Certificate in Social media marketing from Digiperform institute, New Delhi in 2020.

Interests

Painting and travelling

Timeline

Sr. Executive in Facilities and Logistics management (Administration)

Birla soft

Guest Relation Manager

Real Estate Management Services (REMS) Division in Colliers International Group Inc. (Site – Birlasoft)

Sales Manager (Global Sales and Embassies)

ECO Rent a car

Senior Cabin Crew (Premium Cabin)

Qatar Airways

Senior Cabin Crew (Economy Cabin)

Indigo Airlines

Cabin Crew Member

Qatar Airways
03.2011

Periyar University

Bachelors in Business administration

Rockwood School

12th (CBSE)

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Megha Virdi