Seasoned executive with a proven track record of driving operational excellence and organizational growth. Leveraging a unique blend of strategic foresight, operational expertise, and stakeholder management skills aligning teams and resources to achieve business objectives. With a keen eye for detail and a commitment to fostering a culture of collaboration and innovation, thrives in dynamic environments, guiding teams through complex challenges to deliver impactful results. A proactive communicator and empathetic leader, committed to continuous improvement and facilitating strategic decision-making at the highest levels
• Spearheaded IQVIA's private insurance division across the AMESA region
• Led end-to-end development and execution of strategy for introducing innovative health insurtech solutions
• Collaborated in creation of highly personalized technological solutions geared towards enhancing management of chronic diseases
• Cultivated strategic partnerships with diverse organizations enhancing IQVIA's presence and standing within the health insurance sector
• Conducted thorough assessments of various insurtech startups to identify potential mergers and acquisitions opportunities
• Engaged as a subject matter expert in insurance for numerous consultancy projects within the pharmaceuticals domain
• Directed a cross-functional team, overseeing recruitment efforts for key positions within the department
• Directed the implementation of numerous strategic initiatives aimed at enhancing the operational efficiency of the product portfolio
• Collaborated closely with stakeholders to discern novel and disruptive solutions tailored for the health insurance landscape in the UAE
• Analyzed global insurance trends to identify best practices and procedural gaps, presenting refined solutions to senior management
• Managed multiple stakeholders across various entities while driving the expansion of the health products portfolio within UAE
• Spearheaded the successful execution of DIFC's inaugural group health insurance initiative in Dubai
• Provided comprehensive oversight to IT, marketing, business development, and customer service departments, implementing strategies to optimize productivity and efficiency
• Analyzed markets and collaborated with insurers to develop bespoke products across health and life insurance segments, ensuring competitive pricing and unique offerings
• Conceptualized and implemented an integrated online platform for clients, streamlining processes from quotation to policy issuance and renewals
• Directed strategic planning efforts for the Group, leading diverse MedNet teams to achieve overarching vision and objectives
• Established and oversaw the PMO, ensuring structured prioritization and timely delivery of projects across all six MedNet entities
• Orchestrated MedNet's transformative journey, achieving 85% automation and digitization across the claims process.
• Served as Board Secretary for the Group, responsible for curating content and providing strategic counsel to the leadership team
• Acted as the custodian of all MedNet trademarks, overseeing their usage and approval
• Developed the social media strategy and branding guidelines, ensuring consistency and alignment with organizational goals
• Established and managed critical Key Performance Indicators (KPIs) and implemented corrective measures to address deviations
• Appointed by ERGO Germany to serve in the joint venture (JV) company, with a direct reporting line to the Board of ERGO Germany
• Supervised ERGO's operations in India, assuming responsibility for the daily oversight of legal, banking, and regulatory affairs, including the drafting of necessary policies and procedures
• Contributed to the strategic planning and partnership framework for ERGO's market entry into India.
• Spearheaded the development of the business plan for establishing the joint venture (JV)
• Directed the finance division, overseeing the selection and implementation of the financial ERP system
• Formulated the annual budget and conducted forecasts to anticipate market trends
• Chaired capital review meetings and managed capital allocation processes.
• Generated quarterly and yearly financial performance reports and presentations for the Board and Steering Committees
• Recognized as one of the top 5% performers within the branch for driving sales across various wealth management products through proactive cross-selling strategies
• Directed the bancassurance sales efforts for the branch, ensuring alignment with organizational objectives
• Advised management of customer service trends, creating proactive strategies to maintain best practices
• Oversaw passenger care protocols during rejected take-offs, cabin depressurizations, and emergency landings
• Recognized for adeptly managing in-flight medical emergencies and critical situations, demonstrating quick thinking and implementing life-saving actions
• Demonstrated an exceptional ability to calm anxious passengers and provide reassurance during challenging circumstances