Meghana S Shetty
Dubai
Summary
To work and utilize opportunities which involve high level of interaction combined with imperative tasks to fulfill the objectives of the organization. To be an asset to the organization and help the organization achieve its goals.
Working with a leading financial institution and one of the highest performing banks in the region. ENBD’s financial performance displays its commitment to being a leader in the UAE. Professional with comprehensive experience in financial crime prevention, specializing in anti-money laundering investigations. Skilled in identifying suspicious activities, analyzing complex data, and implementing compliance strategies. Strong collaborator and results-driven, adaptable to changing needs, and dependable in high-pressure environments. Expertise in regulatory requirements, risk assessment, and transaction monitoring. Knowledgeable [Desired Position] with solid background in Anti-Money Laundering investigations. Proven track record in identifying suspicious activities and implementing effective compliance measures. Demonstrated analytical and problem-solving skills, ensuring integrity of financial systems and regulatory adherence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Compliance AML Investigator
Emirates NBD
12.2023 - Current
- Conduct in-depth investigation of AML alerts in FCRM application, encompassing name screening and transaction monitoring
- Prepare narratives that summarize results of review at L2 investigation level to support decisions regarding activities analyzed
- Performing routine Enhanced Due Diligence (EDD) activities for High Risk Entities and HNI clients
- Identifying suspicious transactions, activities, risks involved in the accounts and take necessary actions to further escalate the case for FIU reporting
- Conducting application and process training to New joining staff and guide them through the work process
- Performing checker activities for alert reviews done by the L1 investigators
- Assisted in the development of risk-based AML policies, incorporating industry best practices to minimize exposure.
- Leveraged data analytics tools to uncover hidden relationships among entities, enhancing the investigative process.
- Evaluated customer profiles for potential money laundering risks, contributing to informed decision-making processes within the institution.
- Participated in industry conferences and seminars to expand knowledge base and promote best practices among peers.
- Provided guidance to junior investigators on complex cases, fostering professional growth and development opportunities.
- Identified patterns of suspicious activity through meticulous transaction analysis, aiding in the detection of financial crimes.
- Delivered thorough reports on completed investigations, presenting findings clearly and concisely for key stakeholders.
- Strengthened regulatory compliance by providing staff with ongoing training on AML policies and procedures.
- Contributed to a reduction in false positives by refining AML monitoring system parameters and rules.
- Played an integral role in the successful implementation of new AML systems and software, ensuring a seamless transition for investigators.
- Facilitated clear communication channels between departments, enabling efficient case resolution for suspected money laundering activities.
- Supported audit teams during internal and external reviews, addressing any concerns or findings promptly.
- Stayed up-to-date on emerging trends in financial crime, proactively adapting investigative strategies accordingly.
- Improved AML investigations efficiency by streamlining processes and implementing new technology tools.
- Developed strong relationships with law enforcement agencies for timely information exchange related to ongoing investigations.
- Enhanced team collaboration on complex cases through regular case review meetings and information sharing.
- Maintained accurate records of all investigations, ensuring proper documentation for audits and regulatory reporting purposes.
- Conducted comprehensive research to identify and assess potential money laundering risks for the organization.
- Collaborated with cross-functional teams to ensure consistent application of AML regulations across business lines.
- Assisted management in setting performance metrics for investigative staff, driving continuous improvement initiatives within the department.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Partnered with fraud manager to research and investigate cases.
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Maintained fraud analysis models to improve company systems.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Built and established strong professional relationships with clients and financial institutions.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Scrutinized and reported on discrepancies in financial records and documents.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
- Reviewed financial documents, pointing out and correcting financial errors.
- Developed and delivered compliance training to team members and bank staff.
- Reported violators of financial regulations to appropriate parties for disciplinary action.
- Performed yearly reviews of bank policies and procedures to evaluate compliance with regulatory requirements and standards.
- Audited and examined financial records, checking for accuracy and compliance with established regulations.
- Gathered data and prepared financial reports for management review.
- Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
- Completed quarterly assessments of financial and performance records and reports to promote operational improvements.
- Directed and participated in formal and informal meetings with bank directors, trustees and consultants to gather information and discuss findings.
- Orchestrated update and integration of important changes into institutional operations.
Compliance AML Investigator
Mashreq Bank
09.2021 - 11.2023
- Transaction monitoring – Monitoring the accounts of the customer based on the alert generated as per the defined scenarios in SAS AML system, Conduct investigations and appropriate reviews to facilitate closure of alerts, Identifying Internal suspicious transaction, take any measure to manage these in the most appropriate manner, so as to avoid any risk imposed on the company
- Conducted L1 and L2 investigations on RBG and SME customers based on the alerted scenario on the Mashreq customers and performing the comprehensive account review on the same
- Filing STR (Suspicious Transaction Report) & SAR (Suspicious Activity Report) in Go-AML in a timely manner and to the quality required by the Central Bank
- Using transactional and customer records, compliance monitoring reports, external data, publicly available information and other information to identify suspicious or unusual activity
- Watch list management/Customer screening (SAS) – identifying or de-identifying the alerts/customers which got alerted due to suspected PEP match (worldcheck)
- Maintaining strong investigative skills, the ability to work independently, demonstrated extensive banking and compliance knowledge
- Identifying multiple cases, red flags and patterns associated with the laundering of illicit funds
- Build and maintain good working relationships with branches/RMs/ overall support functions
- Conducted end to end process training for the new joiners which included training all the associates with the complete transaction monitoring process, system navigation training which includes training to use various system applications as per the Standard operating procedure
- Manage and respond to regulatory queries from esteemed entities such as FIU, Law Enforcement Authority, Central Bank of UAE and various police authorities in the UAE
- Also been part of a special project with Mashreq UK Compliance in monitoring the correspondent banking transactions and performing enhanced investigation
Senior Financial Advisor (Gold/Private)
Mashreq Bank
02.2017 - 08.2021
- Expand customer relationships by maintaining a regular follow-up process and building rapport with each customer based in the UAE and Qatar
- Proactively engage with High profile clients in all areas of branch and in the community uncovering banking needs
- Aiding, advice, resolution to financial queries related to client’s account as well as identifying referral opportunities
- Advise clients on financial services and resolve issues with all banking services which included accounts, credit cards, mortgage and personal loans
- Manage customer bank accounts; open, close and oversee transactions
- Assist clients with card fraud complaints and escalations & action in line with Bank protocol
- Perform administrative duties (e.g. Entering data into banking software)
- Ensure that customer concerns were handled efficiently to maintain positive customer relations
International Case Manager
HSBC
09.2012 - 09.2016
- Manage the process of cross border account opening and credit services for the entire Premier customer’s base of 7 countries in MENA region
- Knowledge of ID&VA, KYC, Due Diligence, Wealth analysis, Compliance and Sanction Policy of all the countries to ensure that the risk of Money Laundering and terrorist financing is mitigated
- Understanding the risk associated with all the clients and taking a risk-based approach to mitigate the money laundering risks
- Have a passion for customer service considering it is a process catering to premier customers including SCC (Special category clients) and PEP (Politically influenced person)
- Maintain highest standards of audit and compliance requirements including Risk Rating, ID&V, KYC, Sanctions Screening, SOW/SOF, Profiling
- Establish and maintain effective relationship with customers, business partners and identify areas of improvements in Due Diligence, Account Opening, KYC
- Acquire knowledge on procedures related to relevant processes
- Ensure all data requirements is completed and updated in a timely manner
- Conduct training for branch staff in terms of new procedure, required certifications and discuss the market and sales trend
- Provide on floor training for new joiners in terms of workflow and best practices
- Active participation in the group Event Management handling promotional programs for both internal and external events
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Managed volunteer programs focused on providing community services to underserved populations.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Utilized grant writing skills to secure additional program funding.
- Conducted outreach activities to engage local stakeholders in programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Reduced client wait times for service access by optimizing internal referral processes.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Secured funding for special projects through grant writing, expanding resources available to clients.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed resource directory for clients, simplifying their search for essential services.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Sales Executive
Customer [24]7 Inc
05.2011 - 02.2012
- Ensure any new and existing customers of MBNA Canada were provided excellent customer service pertaining to their credit cards
- Selling new credit cards, balance transfer, cross selling insurance
- Give all the required information about the product to the client
- Ensure that the terms and condition included has been sent to the client
Quality Control Assistant
Shagil Precision India
09.2008 - 02.2011
- Manage client relationship through maintaining logistics, resolving issues and Information Support
- Instrumental in implementation of ERP for order management
- Reporting: Fast Moving parts, High Value Customers, Sales Trends, Feedback to Production on pass percentage from QC
- Single point of contact for customer queries and escalations
- Manage a team comprising of administration and facility management staff
Education
Bachelor - Information Science Engineering
Visvesvaraya Technological University
IndiaPre-University -
Besant Women’s College
S.S.L.C -
Canara High School
Skills
- Attention to details
- Ability to learn and adapt quickly
- Sound knowledge of local AML policies
- Compliance requirements
- Analytical Skills
- Managing Customer Relationships
- Excellent verbal communication skills
- Excellent writing communication skills
- MS Office suite skills
Certification
Certified Anti-Money Laundering Specialist (CAMS), 2023
Languages
English
Hindi
Kannada
Tulu
Konkani
Hobbies and Interests
- Music & Movies
- Travelling
- Trekking
- Reading
- Painting
Disclaimer
I hereby declare that all the information furnished above is true to the best of my Knowledge. (Meghana Shetty)
Personal Information
- Date of Birth: 02/17/86
- Gender: Female
- Nationality: India
Timeline
Compliance AML Investigator
Emirates NBD
12.2023 - Current
Compliance AML Investigator
Mashreq Bank
09.2021 - 11.2023
Senior Financial Advisor (Gold/Private)
Mashreq Bank
02.2017 - 08.2021
International Case Manager
HSBC
09.2012 - 09.2016
Sales Executive
Customer [24]7 Inc
05.2011 - 02.2012
Quality Control Assistant
Shagil Precision India
09.2008 - 02.2011
Bachelor - Information Science Engineering
Visvesvaraya Technological University
Pre-University -
Besant Women’s College
S.S.L.C -
Canara High School
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