MEGHANATH SREEVALSAN
Dubai,United Arab Emirates
Summary
Dedicated professional with a strong focus on customer service excellence and quality control procedures. Demonstrates expertise in staff mentoring, creative thinking, and product knowledge to enhance team performance and customer satisfaction. Skilled in training and development, administrative procedures, and performance monitoring, aiming to leverage these competencies towards continuous improvement in a dynamic environment.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Assistant Manager, Butlers and The Chambers
Taj Dubai
Dubai
01.2019 - Current
- Company Overview: Indian Hotels Company Limited
- Contributed to revenue generation in The Chambers Taj Dubai by generating and following through for three new Chambers Memberships
- Selected as 'Co-vId Marshal' and conducted cross audits in sister property
- Recognized in two quarters – Q3 2022, Q2 2023 for exceeding training targets
- Indian Hotels Company Limited
- Managed daily operations to ensure smooth running of the shop floor.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Increased staff productivity by providing comprehensive training programmes.
Butler Supervisor
Taj Dubai
Dubai
01.2016 - 01.2019
- Company Overview: Indian Hotels Company Limited
- Served as Personal Butler for Multiple dignitaries – Mr Ratan Tata, Chairman Emeritus, Tata sons, Mr
- Puneet Chhatwal, MD & CEO Indian Hotels Company Limited, Mr
- Kumar Mangalam Birla Chairman, Aditya Birla Group, Mr
- Kishore Chhabria, Chairman, Allied blenders and distillers, Mr Sourav Ganguly, President, Board Of Control of Cricket in India, Mr K Madhavan President, The Walt Disney Company, India
- Achieved M.D's club level in S.T.A.R.S program in Taj Dubai through ideas for business improvement
- Significantly contributed to Unique dining experience revenue by creating incentive policy for up-selling
- Selected for cross training in Palace services in Taj Mahal palace and tower, Mumbai with 85 suggestions and best practices absorbed
- Selected for Wines and Spirits Educational Trust Level 2 – Cleared with distinction: 86%
- Certified as Trained Departmental trainer in Taj Dubai after assessment by Training manager
- Indian Hotels Company Limited
Butler
Taj Dubai
Dubai
01.2015 - 01.2016
- Company Overview: Indian Hotels Company Limited
- Created new personalized welcome amenity program and guest newsletter practice
- Indian Hotels Company Limited
Supervisor, Rhodes in Residence
Grosvenor house
01.2011 - 01.2015
- Company Overview: A Luxury collection Hotel – Starwood
- Recognized for guest service in employee performance program
- A Luxury collection Hotel – Starwood
Assistant Restaurant Manager, China House
Grand Hyatt Mumbai
Mumbai
01.2010 - 01.2011
- Company Overview: Hyatt Hotels International
- Achieved a score of 95.1 % in the Brand IQ third party audit conducted China House Restaurant – Grand Hyatt Mumbai
- Personally increased Peking duck sales and Set menu sales in China house restaurant by implementing a tracing and recognition system for the employees
- Played a stellar role in exceeding forecasted sales target by 5% in July 2011
- Hyatt Hotels International
Education
Level Two certificate in Wines and sprits - Food and Beverage
Wines and spirits Educational trust
United Arab emirates 07.2018 - 08.2018
Corporate Trainee Program - undefined
Hyatt Hotels international
01.2008 - 01.2009
Skills
- Staff mentoring
- Creative thinking
- Customer service excellence
- Product knowledge
- Training and Development
- Customer service orientation
- Quality control procedures
- Administrative procedures
- Performance monitoring
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Languages
English
Italian
Hindi
Malayalam
Custom
- Heilbron Butler Service Program, Heilbron Hospitality, South Africa
- W.S.E.T Level 2, Wines and Spirits Educational Trust
- Certified Departmental Trainer, Indian Hotels Company Limited
- ISO Auditing Course, Incon Consultancy
- Italian for Hospitality: Basic Level, Eton Institute, Dubai, Dubai
Affiliations
- Chess
- Video games
- Cycling
- Reading
Accomplishments
Awarded MDs club In Special Thanks and Recognition System (STARS) in 2018-2019
Recognized for exceeding Training Hours in a quarter
Certification
- Certified Departmental Trainer
- Certified Person In Charge (P.I.C) in Food and beverage Hygiene
- Certified in Fire safety Level 1
- Heilbronn Butler Service Program Heilbronn Hospitality, South Africa
References
References available upon request.
Timeline
Assistant Manager, Butlers and The Chambers
Taj Dubai
01.2019 - Current
Level Two certificate in Wines and sprits - Food and Beverage
Wines and spirits Educational trust
07.2018 - 08.2018
Butler Supervisor
Taj Dubai
01.2016 - 01.2019
Butler
Taj Dubai
01.2015 - 01.2016
Supervisor, Rhodes in Residence
Grosvenor house
01.2011 - 01.2015
Assistant Restaurant Manager, China House
Grand Hyatt Mumbai
01.2010 - 01.2011
Corporate Trainee Program - undefined
Hyatt Hotels international
01.2008 - 01.2009
- Certified Departmental Trainer
- Certified Person In Charge (P.I.C) in Food and beverage Hygiene
- Certified in Fire safety Level 1
- Heilbronn Butler Service Program Heilbronn Hospitality, South Africa
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