Experienced personal banking professional focused on providing excellent client service and practical financial advice. Skilled at keeping clients satisfied and building long-term relationships by offering solutions that match their needs. Ready to use expertise in relationship management and financial planning to help drive growth.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Senior Personal Banker
National Bank of Ras Al Khaimah
Dubai, UAE
10.2015 - Current
Generate new business, develop new channels to maximize sales volumes, and achieve targets with consistency. Further, provide expert consultation to customers and establish lasting relationships with Key Contacts.
Assisted customers with setting up or closing accounts, completing loan applications, credit cards and signing up for new services and cross selling.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Identifying and onboarding new companies while building and maintaining long-term professional relationships.
Responsible for lead generation through KIOSK and corporate visits, resulting in new client acquisition and increased product penetration.
Oversaw banking procedures to ensure full compliance with regulatory guidelines and institutional policies.
Acted as a point of contact for team support, assisting juniors with daily banking operations and issue resolution.
Delivered consistent sales performance by effectively managing targets, conversions, and key performance numbers.
Maintained up-to-date knowledge of industry trends ensuring relevance in advising clients.
Coordinated team meetings for improved internal communication.
Promoted from Relationship Officer to Senior Personal Banker.
Supported clients in setting clear financial goals with plans to achieve them.
Education
Bachelor of Business Administration - General Studies
Amity University Online
Noida/India
07.2022 - 12.2025
Skills
Ability to understand and work with financial numbers
Strong understanding of financial and banking products with the ability to analyze and work effectively with financial numbers
Manages time well and interacts easily with a variety of customers
Able to guide and lead during busy or high-pressure situations
Works well with numbers to track targets and performance
Communicates clearly and negotiates confidently
Takes initiative and makes well-thought-out decisions
Languages
English
Fluent
Punjabi
Fluent
Hindi
Fluent
Accomplishments
Consistently recognized as Top Performer on a monthly and quarterly basis for achieving and exceeding targets.
Affiliations
Quilling and Travelling.
Playing team sports to enhance teamwork and discipline.
Volunteering and mentoring to support community and skill development.
Timeline
Bachelor of Business Administration - General Studies
Relationship Officer – Retail Banking at National Bank of Ras Al-Khaimah (RAK Bank)Relationship Officer – Retail Banking at National Bank of Ras Al-Khaimah (RAK Bank)
Senior Sales Specialist - Customer Acquisition at National Bank of Ras-Al Khaimah PJSCSenior Sales Specialist - Customer Acquisition at National Bank of Ras-Al Khaimah PJSC
Senior Vice President - Commercial Banking at National Bank of Ras Al-Khaimah- RAKBANKSenior Vice President - Commercial Banking at National Bank of Ras Al-Khaimah- RAKBANK