Mehboob Raza
Dubai
Summary
Presale Technical Manager/Project Manager Highly accomplished Project Manager Senior Pre-Sales and Technical Manager with over 11 years of expertise in Pre-Sales Services and Technical Support. Demonstrated success in spearheading innovative technical solutions for Video Surveillance, Intelligent Video Management Systems, Access Control Systems, Storage, and Network and Systems Engineering. A persuasive and collaborative specialist focused on delivering results through experience and technical proficiency. Proven ability to drive profitable outcomes while adhering to budgetary and time constraints. Exceptional interpersonal, communication, and negotiation skills for cultivating a lucrative customer base and enhancing organizational sales.
Overview
12
12
years of professional experience
1
1
Certification
Work history
PROJECT MANAGER
SRT ALBHR PROJECT MANAGEMENT SERVICES
Dubai
2023.07 - Current
- Project Planning: Develop comprehensive project plans, including scope, goals, deliverables, timelines, budgets, and resource allocation, for security equipment installations and projects
- Team Leadership: Assemble, lead, and motivate cross-functional project teams, which may include engineers, technicians, contractors, and subcontractors, ensuring efficient collaboration and coordination
- Technical Expertise: Apply deep technical knowledge in security equipment, including surveillance systems, access control, alarms, and related technologies, to oversee project execution effectively
- Client Engagement: Serve as the primary point of contact for clients, ensuring clear communication, managing expectations, and providing regular project updates to ensure client satisfaction
- Budget and Resource Management: Manage project budgets, monitor expenses, and allocate resources efficiently to meet project objectives while staying within financial constraints
- Risk Assessment: Identify potential project risks, develop risk mitigation strategies, and proactively address challenges to keep projects on track
- Quality Control: Implement rigorous quality control processes to ensure that security equipment installations and configurations meet industry standards, manufacturer specifications, and client requirements
- Procurement: Coordinate the procurement of security equipment, materials, and resources, ensuring timely delivery and adherence to project timelines
- Site Readiness: Assess and verify site readiness for security equipment installations, addressing any necessary preparations to ensure a smooth project execution
- Documentation: Maintain accurate project records, including project plans, progress reports, change orders, and technical documentation
- Ensure that project documentation is organized and readily accessible
- Vendor and Supplier Relationships: Establish and maintain relationships with security equipment vendors and suppliers, negotiating contracts, managing procurement, and resolving vendor-related issues
- Regulatory Compliance: Ensure that all security equipment installations and operations adhere to relevant industry standards, codes, and regulatory requirements
- Stakeholder Communication: Communicate effectively with all project stakeholders, including clients, internal teams, contractors, and subcontractors, to facilitate project success
- Project Tracking: Monitor project progress against established milestones and deliverables, addressing any deviations promptly and proactively
- Change Management: Handle change requests and variations in project scope, evaluating their impact on timelines, budgets, and resources, and communicating changes to stakeholders
- Safety and Security: Prioritize safety and security throughout the project lifecycle, implementing safety measures and ensuring adherence to safety protocols
- Training and Handover: Oversee the training of clients and end-users on the operation and maintenance of security equipment systems
- Ensure a seamless handover of completed projects
- Post-Project Evaluation: Conduct post-project evaluations to assess the success of security equipment installations, gather client feedback, and identify opportunities for improvement
- Continuous Improvement: Drive continuous improvement initiatives within the project management processes, optimizing efficiency, and effectiveness
- Cross-functional Collaboration: Collaborate with sales, technical support, and other departments to align project objectives with the company's overall business goals.
SENIOR TECHNICAL & PRE-SALES MANAGER/PROJECT MANAGER
ACCESS COMMUNICATION SOLUTION
2019.01 - 2022.01
- Strategic Planning: Develop and execute pre-sales strategies to align with organizational goals, market trends, and customer needs
- Team Leadership: Lead and mentor a high-performing pre-sales team, providing guidance, training, and support to ensure the team's effectiveness in delivering solutions
- Customer Engagement: Build and nurture strong relationships with clients, understanding their requirements, and tailoring pre-sales efforts to meet their unique needs
- Solution Development: Collaborate with cross-functional teams to design innovative technical solutions, ensuring they align with customer objectives
- Proposal Creation: Oversee the creation of compelling pre-sales proposals and presentations, highlighting the value proposition of products and services
- Technical Expertise: Utilize in-depth technical knowledge to address customer inquiries, provide technical guidance, and ensure the feasibility of proposed solutions
- Market Analysis: Stay current with industry trends and market competition, conducting market analysis to identify opportunities and threats
- Sales Support: Collaborate with the sales team to provide technical support during the sales process, including product demonstrations, technical consultations, and addressing customer concerns
- Bid Management: Manage the end-to-end bid process, ensuring timely responses to RFPs and RFQs, and coordinating with internal teams to deliver winning proposals
- Performance Metrics: Define and track key performance indicators (KPIs) for the pre-sales team, measuring success and identifying areas for improvement
- Quality Assurance: Implement quality control processes to ensure the accuracy and completeness of pre-sales deliverables
- Client Education: Conduct client training sessions and workshops to enhance their understanding of products and services
- Continuous Improvement: Drive continuous improvement initiatives within the pre-sales department, optimizing processes and enhancing efficiency
- Budget Management: Manage and allocate budget resources effectively to support pre-sales activities and initiatives
- Cross-Functional Collaboration: Collaborate with product development, marketing, and post-sales teams to ensure seamless transitions from pre-sales to implementation and support
- Risk Assessment: Identify potential risks and challenges in proposed solutions and develop mitigation strategies
- Documentation: Maintain comprehensive records of pre-sales activities, customer interactions, and project specifications
- Regulatory Compliance: Ensure compliance with industry regulations and standards in all pre-sales activities
- Client Satisfaction: Focus on delivering exceptional customer experiences, gathering feedback, and making necessary improvements
- Project Planning: Develop comprehensive project plans, including scope, goals, deliverables, timelines, budgets, and resource allocation, for security equipment installations and projects
- Team Leadership: Assemble, lead, and motivate cross-functional project teams, which may include engineers, technicians, contractors, and subcontractors, ensuring efficient collaboration and coordination
- Technical Expertise: Apply deep technical knowledge in security equipment, including surveillance systems, access control, alarms, and related technologies, to oversee project execution effectively
- Client Engagement: Serve as the primary point of contact for clients, ensuring clear communication, managing expectations, and providing regular project updates to ensure client satisfaction
- Budget and Resource Management: Manage project budgets, monitor expenses, and allocate resources efficiently to meet project objectives while staying within financial constraints
- Quality Control: Implement rigorous quality control processes to ensure that security equipment installations and configurations meet industry standards, manufacturer specifications, and client requirements
- Procurement: Coordinate the procurement of security equipment, materials, and resources, ensuring timely delivery and adherence to project timelines
- Site Readiness: Assess and verify site readiness for security equipment installations, addressing any necessary preparations to ensure a smooth project execution
- Documentation: Maintain accurate project records, including project plans, progress reports, change orders, and technical documentation
- Ensure that project documentation is organized and readily accessible
- Vendor and Supplier Relationships: Establish and maintain relationships with security equipment vendors and suppliers, negotiating contracts, managing procurement, and resolving vendor-related issues
- Regulatory Compliance: Ensure that all security equipment installations and operations adhere to relevant industry standards, codes, and regulatory requirements
- Stakeholder Communication: Communicate effectively with all project stakeholders, including clients, internal teams, contractors, and subcontractors, to facilitate project success
- Project Tracking: Monitor project progress against established milestones and deliverables, addressing any deviations promptly and proactively
- Change Management: Handle change requests and variations in project scope, evaluating their impact on timelines, budgets, and resources, and communicating changes to stakeholders
- Safety and Security: Prioritize safety and security throughout the project lifecycle, implementing safety measures and ensuring adherence to safety protocols
- Training and Handover: Oversee the training of clients and end-users on the operation and maintenance of security equipment systems
- Ensure a seamless handover of completed projects
- Post-Project Evaluation: Conduct post-project evaluations to assess the success of security equipment installations, gather client feedback, and identify opportunities for improvement
- Continuous Improvement: Drive continuous improvement initiatives within the project management processes, optimizing efficiency, and effectiveness
- Cross-functional Collaboration: Collaborate with sales, technical support, and other departments to align project objectives with the company's overall business goals
- KEY ACHIEVEMENTS:
- Successfully planned and executed turnkey-based solutions, including security cameras, storage, VMS, and network infrastructure
- Installed Hybrid & IP-based LG & Indigo Vision, Axis, Uniview, Dahua, Vivotek, Brickcom, Hikvision security cameras, wired Data & Voice systems, barriers, biometrics, road blockers, UVS, ANPR, and audio-conferencing systems
- Closed sales deals by supporting the Deployment Team until customer acceptance and fostered strong and enduring customer relationships
- Produced pre-sales technical solution descriptions and offered expertise on security and surveillance solutions, as well as data network solutions
MANAGER (TECHNICAL AND PRESALES
ACCESS COMMUNICATION SOLUTION
2018.01 - 2019.01
- Technical Leadership: Provide technical leadership and guidance in the planning, design, implementation, and maintenance of security solutions, including surveillance systems, access control, alarms, and physical security measures
- Pre-Sales Support: Collaborate with sales teams to offer technical expertise during the pre-sales phase
- Assist in understanding customer requirements, proposing solutions, and creating compelling technical proposals
- Client Consultation: Engage with clients to assess their security needs and challenges
- Offer tailored security solutions that align with their objectives and budget constraints
- Solution Development: Lead the development of comprehensive security solutions, ensuring they meet regulatory requirements and industry best practices
- Technical Presentations: Deliver technical presentations and demonstrations to clients, showcasing the features and benefits of proposed security solutions
- Project Management: Oversee security projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards
- Coordinate with cross-functional teams and external contractors as needed
- Technical Assessments: Conduct security assessments and risk analyses of client facilities, identifying vulnerabilities and recommending mitigation strategies
- Security Technology Evaluation: Research and evaluate emerging security technologies and products
- Make informed recommendations on their adoption based on their alignment with client needs and organizational goals
- Vendor Management: Manage relationships with security equipment vendors and suppliers, negotiating contracts, pricing, and service agreements
- Team Leadership: Supervise and mentor technical staff, including security engineers and technicians
- Provide training, guidance, and performance evaluations
- Quality Assurance: Ensure the proper installation, configuration, and maintenance of security systems
- Implement quality control processes to minimize downtime and maximize client satisfaction
- Documentation: Maintain detailed records of projects, technical configurations, client interactions, and security assessments
- Create and update technical documentation, manuals, and training materials
- Emergency Response Planning: Collaborate with clients to develop, review, and test emergency response plans related to security systems, ensuring their effectiveness in critical situations
- Regulatory Compliance: Ensure security equipment installations and operations comply with relevant industry standards, codes, and regulations
- Budget Management: Assist in budget planning and management for security projects, including cost estimation, procurement, and resource allocation
- Client Relationship Management: Build and maintain strong client relationships through excellent technical support, communication, and customer satisfaction
- Continuous Improvement: Drive continuous improvement initiatives within the security team, optimizing processes and staying updated on security advancements
- Cross-functional Collaboration: Collaborate with sales, marketing, and other departments to align technical strategies with overall business objectives.
ASSISTANT MANAGER TECHNICAL
ACCESS COMMUNICATION SOLUTION
2015.01 - 2017.01
- Provide technical leadership and guidance to a team of technicians and engineers involved in the installation, maintenance, and troubleshooting of security equipment
- Project Management: Oversee the planning and execution of security equipment projects, ensuring they are completed on time and within budget while adhering to safety standards and quality requirements
- Technical Expertise: Maintain an in-depth understanding of security equipment, including surveillance systems, access control systems, alarms, and related software
- Stay updated on industry trends and emerging technologies
- Team Supervision: Supervise and mentor technical staff, including training, performance evaluations, and workload management to optimize team efficiency and effectiveness
- Quality Assurance: Implement quality control processes to ensure the proper installation, configuration, and maintenance of security equipment, minimizing system downtime and maximizing client satisfaction
- Client Engagement: Collaborate with clients to understand their security needs and requirements, providing technical recommendations, and overseeing the delivery of tailored solutions
- Troubleshooting: Lead the resolution of complex technical issues related to security equipment, conducting root cause analysis and implementing effective solutions
- Documentation: Maintain detailed records of projects, technical configurations, and client interactions
- Create and update documentation, manuals, and training materials for internal and external use
- Vendor Relationships: Manage relationships with security equipment suppliers and manufacturers, including negotiation of service agreements, pricing, and warranty support
- Emergency Response: Develop and implement emergency response procedures for security equipment, ensuring rapid and effective technical support during critical situations
- Security Assessments: Conduct security assessments and risk analyses, identifying vulnerabilities in existing security systems and recommending improvements to enhance security posture
- Regulatory Compliance: Ensure that security equipment installations and operations comply with relevant industry standards, codes, and regulations
- Budget Management: Assist in budget planning and management, including cost estimation for projects, procurement of equipment, and resource allocation
- Training and Development: Organize training sessions for technical staff to enhance their skills, knowledge, and certifications related to security equipment and technologies
- New Technology Evaluation: Research and evaluate emerging security technologies and recommend their adoption if they align with organizational goals and client needs
- Client Relationship Management: Foster strong client relationships through excellent technical support and communication, ensuring client satisfaction and repeat business
- Cross-functional Collaboration: Collaborate with sales, marketing, and other departments to align technical strategies with overall business objectives
- Continuous Improvement: Drive continuous improvement initiatives within the technical team, optimizing processes, and staying at the forefront of security equipment advancements
- Emergency Response Planning: Collaborate with clients to develop, review, and test emergency response plans related to security systems to ensure their effectiveness.
TECHNICAL SUPPORT ENGINEER
ACCESS COMMUNICATION SOLUTION
2012.01 - 2014.01
- Technical Assistance: Provide expert technical support to customers, assisting them in troubleshooting security equipment issues, resolving technical problems, and optimizing system performance
- Customer Communication: Communicate effectively with clients, both in writing and verbally, to understand their technical concerns, offer solutions, and guide them through issue resolution processes
- Product Knowledge: Maintain in-depth knowledge of security equipment, including surveillance cameras, access control systems, alarm systems, and related software
- Stay up-to-date with the latest product features and updates
- Problem Analysis: Analyze security equipment malfunctions or software glitches, identify root causes, and implement timely and effective solutions
- Documentation: Maintain accurate records of customer interactions, technical issues, and solutions provided
- Document troubleshooting procedures and create knowledge base articles for reference
- Remote Support: Offer remote technical support, utilizing remote desktop tools and phone support, to diagnose and resolve issues promptly, minimizing downtime for clients
- On-Site Support: When necessary, perform on-site visits to address complex technical issues that cannot be resolved remotely
- Ensure efficient problem resolution while adhering to safety protocols
- Product Training: Conduct training sessions for customers and internal teams to educate them on security equipment operation, maintenance, and best practices
- Software Configuration: Assist customers in configuring security software settings, ensuring proper integration with existing systems and networks
- Hardware Installation: Collaborate with clients and field technicians to guide them through the installation and setup of security equipment
- Ensure installations are compliant with manufacturer specifications
- Testing and Quality Assurance: Conduct testing and quality assurance checks on security systems to verify their functionality and compliance with security standards
- Emergency Response: Provide timely response to security equipment emergencies, offering immediate technical support during critical situations
- Vendor Liaison: Communicate with equipment manufacturers and vendors to escalate and resolve complex technical issues, including hardware defects and software bugs
- Customer Satisfaction: Focus on delivering exceptional customer service, ensuring that clients are satisfied with the technical support provided
- Preventive Maintenance: Develop and implement preventive maintenance schedules for security equipment to minimize the risk of failures and maximize system reliability
- Security Assessment: Assist in conducting security assessments and risk analyses to identify vulnerabilities and recommend security improvements
- Regulatory Compliance: Ensure security equipment and installations comply with relevant industry standards, codes, and regulations
- Emergency Response Planning: Collaborate with clients to develop and review emergency response plans related to security systems, ensuring they are robust and effective
- Team Collaboration: Work closely with cross-functional teams, including sales, engineering, and project management, to ensure seamless support and project execution.
Education
Master of Economics -
2015
Bachelor of Computer Science - undefined
2012
Skills
- Proposal creation
- Compliance understanding
- Analytical problem solving
- Training and development
- Interdisciplinary collaboration
- Design solution
- Technical Support
- Client & Vendor Relations
- Relationship Management
- Troubleshooting & Problem-Solving Project Management Negotiation & Communication
- Training & Leadership
- Turnkey IP/Analog Surveillance Solutions
- Presentation & Demonstration
- Technical Equipment Installation & Configuration
- Wired Data Biometric UV scanner, barrier, road blocker& Voice System Design & Installation
- Audio & Video Conferencing System
Certification
- Digifort Certified Engineer,
- Indigo Vision Certified Installer,
- Dedicated Micros Certified Engineer,
- WLAN Aruba Certified Training,
- CCNA7.0 Training Certificate
- HP Training Skill Certificate
- IS0-27001 (ISMS), ISO-9001 (QMS), , CRM, Linux UBUNTU, Computer Networking, Project Designing
- Diploma in CCTV
- Diploma in Project management
Languages
English
Fluent
sindhi
Fluent
Urdu
Fluent
balochi
Fluent
Timeline
PROJECT MANAGER
SRT ALBHR PROJECT MANAGEMENT SERVICES
2023.07 - Current
SENIOR TECHNICAL & PRE-SALES MANAGER/PROJECT MANAGER
ACCESS COMMUNICATION SOLUTION
2019.01 - 2022.01
MANAGER (TECHNICAL AND PRESALES
ACCESS COMMUNICATION SOLUTION
2018.01 - 2019.01
ASSISTANT MANAGER TECHNICAL
ACCESS COMMUNICATION SOLUTION
2015.01 - 2017.01
TECHNICAL SUPPORT ENGINEER
ACCESS COMMUNICATION SOLUTION
2012.01 - 2014.01