Mehdi El Zendafou
Abu dhabi,UAE
Summary
Motivate food and beverage attendant with 8 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
In Room Dining Coordinator
Anantara Eastern Mangroves Abu Dhabi
Abu dhabi, Uae
06.2020 - Current
- Oversaw daily operations to achieve high productivity levels.
- Engaged with stakeholders to build relationships and brand awareness.
- Applied positive customer service approach to increase satisfaction levels.
- Processed invoices and payment runs with complete accuracy.
- Delivered high-quality results within budget and timeframe targets.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed opening and closing procedures, from product replenishment to budget control.
- Wrote reports outlining project progress and results.
- Completed customer orders with speed and accuracy.
- Consistently arrived at work on time and ready to start immediately.
- Served customers to drive sales and deliver top-quality experiences.
- Handled high volume calls to address customer inquiries and concerns.
- Led team to deliver outstanding hospitality operations.
- Monitored and authorised staff clock-in and clock-out procedures.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Led by example in providing customers with attentive, professional restaurant service.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Delivered services to customer locations within target timeframes.
- Enabled efficient setup and breakdown for banquet events, attended by 1000+ guests.
Food and Beverages Server
Hilton Garden Inn RAK
Ras al-Khaimah, UAE
04.2017 - 03.2020
- Prevented shift disruptions, maintaining and restocking back-of-house in line with service needs.
- Optimized guest experience, checking in with guests to assure satisfaction with each course and beverage.
- Portioned food according to instructions to minimise waste.
- Checked customer IDs to confirm age before selling age-restricted products.
- Demonstrated safe food handling standards at all times.
- Seated guests according to booking requirements and located tables for walk-ins.
- Delivered exceptional, friendly and fast service.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Ensured a seamless dining service, cooperating closely with servers, porters and kitchen staff.
- Guaranteed an outstanding guest experience through High service standard & communication , resulting in 80% positive guest reviews.
INTERN-WAITER
Sofitel Hotel Rabat Morocco.
RABAT, MOROCCO
02.2016 - 08.2016
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
- Readied materials ahead of publication to meet project brief.
- Conducted research via multiple channels to compile information for staff needs.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- 100% guest satisfaction
Intern
Sheraton Hotel Casa-Blanca Morocco
CASABLANCA, MOROCCO
06.2015 - 12.2015
- Adapted to new situations and learned new skills quickly.
- Conducted research via multiple channels to compile information for staff needs.
- Managed time effectively to meet deadlines.
- Used strong work ethic to meet stringent deadlines.
- Obtain high standard in busy operations more than 100+ guests .
Education
Diploma of Education - Restaurant Management & Hotelier and Tourism
DUBAI SCHOOL
OUJDA 01.2013 - 01.2015
Bachelor's degree - Science Experimentalism
LA CONQUET DE SAVOIR
OUJDASkills
- Efficient under pressure
- Food and beverage knowledge
- Effective sales techniques
- High-volume dining
- Dining room management
- Team building
- Leadership
- Time management
- Problem-solving
- Communication skills
- Quality Assurance
- Food hygiene regulations
- Shift scheduling
- F&B inventory management
- Training
Languages
English
Fluent
Arabic
Native
French
Advanced
Timeline
In Room Dining Coordinator
Anantara Eastern Mangroves Abu Dhabi
06.2020 - Current
Food and Beverages Server
Hilton Garden Inn RAK
04.2017 - 03.2020
INTERN-WAITER
Sofitel Hotel Rabat Morocco.
02.2016 - 08.2016
Intern
Sheraton Hotel Casa-Blanca Morocco
06.2015 - 12.2015
Diploma of Education - Restaurant Management & Hotelier and Tourism
DUBAI SCHOOL
01.2013 - 01.2015
Bachelor's degree - Science Experimentalism
LA CONQUET DE SAVOIR
Similar Profiles
eslam sayedeslam sayed
Commis chef at Anantara eastern mangroves hotelCommis chef at Anantara eastern mangroves hotel
SAMIR ElkhoulySAMIR Elkhouly
Night Manager at Anantara Santorini Abu Dhabi Retreat (Pre-Opening)Night Manager at Anantara Santorini Abu Dhabi Retreat (Pre-Opening)
Ashikh HassanAshikh Hassan
Junior Sous Chef ( Banquet Kitchen ) at Hilton Abu Dhabi Yas Island , Abu Dhabi, UAEJunior Sous Chef ( Banquet Kitchen ) at Hilton Abu Dhabi Yas Island , Abu Dhabi, UAE