Mehdi zamzamy
Dubai
Summary
Experienced in 5-star hospitality with a proven track record of delivering exceptional customer service in high-pressure environments. Skilled waiter with the ability to anticipate guest needs, ensure satisfaction, and provide personalized service. Expertise in maintaining high standards, exceeding expectations, and collaborating with diverse teams. Well-positioned to transition into a cabin crew role. Confident in ability to adapt to the fast-paced aviation industry, ensuring passenger comfort, safety, and a memorable travel experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
waiter
Atlantis The Royal Dubai
10.2023 - Current
- Providing exceptional table service to guests
- Ensuring accuracy in order taking and delivery
- Adhering to food safety and hygiene standards
- Monitoring guest satisfaction and addressing any concerns promptly
- Following security protocols to ensure guest and property safety
- Participating in ongoing training and development
Waiter
Tangerin Restaurant
04.2020 - 08.2023
- Company Overview: Experienced in 5-star hospitality with a proven track record of delivering exceptional customer service in high-pressure environments
- Greeting guests upon arrival and escorting them to their tables
- Collaborating with the kitchen and bar staff to ensure smooth service
- Taking food and beverage orders accurately and promptly
- Experienced in 5-star hospitality with a proven track record of delivering exceptional customer service in high-pressure environments
Reception
Tangerin Restaurant
06.2019 - 03.2020
- Ensure a positive first and last impression for guests
- Greet and welcome guests warmly
- Handle reservations and manage booking systems
- Address guest inquiries and resolve complaints professionally
- Coordinate with other departments for smooth operations
Education
Diploma of Advanced Technician - interior design
Academy D'art de Carthage university
01.2021
Skills
- Communication and Interpersonal skills
- Attention to Detail and Accuracy
- Multitasking and Time Management
- Cultural Sensitivity and Adaptability
- Conflict Resolution and Problem-Solving
- Safety and Emergency Procedures knowledge
- Teamwork and collaboration
- Ability to handle stressful situations calmly
- Food and Beverage Service Experience
- Strong multitasking
- Professional appearance
Certification
- First Aid, Croissant rouge Tunis
- Autism and sensory awareness, Dubai Way
- Extraordinary service, Forbes Travel guide
Languages
Arabic
English
French
Additional Information
First Aid -Croissant rouge Tunis
Autism and sensory awareness Dubai Way
Extraordinary service Forbes Travel guide
Timeline
waiter
Atlantis The Royal Dubai
10.2023 - Current
Waiter
Tangerin Restaurant
04.2020 - 08.2023
Reception
Tangerin Restaurant
06.2019 - 03.2020
Diploma of Advanced Technician - interior design
Academy D'art de Carthage university
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