Mehedi hassan Joy

Assisted front office operations including guest check-ins, room inquiries, and complaint handling in a fast-paced hospitality environment.

Provided personalized service to both walk-in and long-stay guests, ensuring a smooth and welcoming experience.

Coordinated with housekeeping, reservations, and concierge teams to deliver timely service and improve guest satisfaction.

Handled calls, emails, and guest requests efficiently while maintaining brand standards.

Praised by supervisors for maintaining professionalism, calm under pressure, and strong attention to detail.

Handled front desk and service reception duties, assisting over 200 customers daily with check-ins, vehicle handovers, and appointment scheduling.

Used SAP CRM and Service Module for job card creation, customer data entry, and service follow-ups with high accuracy.

Worked closely with service advisors and workshop teams to reduce customer waiting times and improve satisfaction.

Trained new reception staff on SOPs and SAP system use.

Received official Employee Reward and written appreciation from management for excellent service, punctuality, and team contribution.

Supported showroom events and VIP visits while maintaining high service standards during peak hours.

I managed daily store operations, sales targets, and staff performance in a busy mobile retail outlet.

Led a team of 4–6 sales staff, provided product training, and ensured excellent customer service.

Achieved over 85% of monthly sales targets, including upselling accessories and promotions.

Handled inventory control, stock ordering, and display management.

Resolved customer issues, processed returns, and maintained accurate sales records.

Collaborated with regional managers on reporting, product launches, and marketing campaigns.

I sold Huawei products and services, including home delivery, consistently exceeding monthly sales targets by 110% despite challenges posed by the COVID-19 pandemic. Delivered excellent customer support by quickly resolving issues and answering inquiries. Demonstrated product features to help customers make informed choices. Maintained customer records using CRM for effective follow-ups. Awarded Top Sales Performer in Q3 2021 and improved customer satisfaction by 15% through attentive service

I started my first Job journey at Shwapno, where I handled billing, returns, and customer support at the checkout. Assisted customers with product inquiries, maintained a clean and organized counter, and ensured smooth transactions. Achieved 98% cash accuracy, received top customer feedback 3 months in a row, and helped speed up checkout with efficient scanning and packing.

Currently pursuing Level 5 Diploma in Tourism and Hospitality Management at International American University, Dubai, with expected completion in December 2025. Focus areas include hotel operations, customer service, event planning, and travel management. Gaining hands-on experience through projects and case studies while building strong skills in guest handling, communication, and hospitality business strategy. Also learning about global tourism trends and sustainable hospitality practices