Human Behavioral Studies
Travel
Writing
Meher Sodhi
Vancouver
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Support Specialist
Brex
08.2024 - Current
- Responded to customer inquiries, handling up to 30 customers a day. Resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Helped streamline processes and update procedures for support action consistency.
Co - Founder
Vancouver Climate Reality Hub
05.2024 - 12.2024
- Oversaw administrative operations, including scheduling, documentation, and initiative coordination.
- Planned and executed weekly events such as seminars, workshops, and community discussions.
- Managed stakeholder engagement, collaborating with grassroots organizations.
- Lead a diverse volunteer team of 13 people, fostering collaboration and efficiency.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Administrative Support Volunteer
PACE Society
01.2024 - 06.2024
- Established an inclusive environment, providing comfort and security to clients with disabilities
- Generated data logs, tracking walk-in clients and resources distributed
- Cultivated strong relationships with clients, fostering a supportive, needs-focused atmosphere
- Coordinated with medical and psychological experts, directing clients to appropriate support services
- Handled a fast-paced setting, adapting to evolving demands while ensuring service quality
- Maintained client confidentiality, strictly adhering to ethical standards when managing sensitive information
Customer Service Representative
VNYSA Yoga
01.2022 - 06.2024
- Managed customer-focused front desk operations at VNYSA Yoga
- Mentored team of 3, fostering client-centric judgement and discretion
- Developed secure customer database, ensuring credit card data protection
- Resolved customer issues leveraging company policies and diverse insights
- Trained 5 new hires on conflict resolution and data entry techniques
- Utilized proactive and innovative approach to deliver creative solutions
- Provided ongoing support to team, boosting morale and productivity
- Initiated a client feedback strategy, driving continuous improvement
Marketing Intern
Sea Transfer Services
05.2023 - 08.2023
- Coordinated and executed promotional events in collaboration with cross-functional teams, ensuring unified approach
- Developed and implemented marketing strategies, enhancing brand visibility and client attraction
- Employed active listening and communication skills to comprehend diverse stakeholder needs, particularly for maritime transportation solutions
- Applied innovative problem-solving to address challenges and seize market expansion opportunities
- Supported the creation of persuasive marketing materials, effectively communicating the company's unique value proposition
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver, B.C09.2023
Skills
- Team Building
- Client Support
- Customer Satisfaction
- Support Service Coordination
- Client Database Development
- Inclusive Environment Building
- Critical Thinking
- Time Management
- Analytical Skills
Interests
Timeline
Support Specialist
Brex
08.2024 - Current
Co - Founder
Vancouver Climate Reality Hub
05.2024 - 12.2024
Administrative Support Volunteer
PACE Society
01.2024 - 06.2024
Marketing Intern
Sea Transfer Services
05.2023 - 08.2023
Customer Service Representative
VNYSA Yoga
01.2022 - 06.2024
Bachelor of Arts - Psychology
University of British Columbia
Similar Profiles
Iesha BrownIesha Brown
Customer Success Manager at BREXCustomer Success Manager at BREX
Florisbella CastroFlorisbella Castro
Senior Support Specialist at BREXSenior Support Specialist at BREX
Induja MaramrajInduja Maramraj
Lead Technical Program Manager - Trust at BrexLead Technical Program Manager - Trust at Brex