Mehjabeen Dar
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Customer Services Executive
ADCHEM INTERNATIONAL
01.2020 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Team Supervisor
EMAD TRADE HOUSE FZCO
06.2017 - 12.2019
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Education
Master of Arts - Economics
Federal Urdu University
Lahore04.2014
Skills
- Price Verifications
- Account Management
- Providing Feedback
- Information Updates
- Business Development Understanding
- Customer Relations
- Retail Sales Customer Service
- Shipping and Receiving Understanding
- Product Sales
- Order Processing
Timeline
Customer Services Executive
ADCHEM INTERNATIONAL
01.2020 - Current
Team Supervisor
EMAD TRADE HOUSE FZCO
06.2017 - 12.2019
Master of Arts - Economics
Federal Urdu University
Similar Profiles
Andrew HalttunenAndrew Halttunen
RN at International SOS (formally Acuity International)RN at International SOS (formally Acuity International)
Isabel LloydstillIsabel Lloydstill
Volunteer at International Dance Academy & International BalletVolunteer at International Dance Academy & International Ballet
Anne PEETERSAnne PEETERS
Coordinator at Wallonie-Bruxelles International - International DepartmentCoordinator at Wallonie-Bruxelles International - International Department
Anne JeffsAnne Jeffs
Customer Services Executive at Contractor Services LimitedCustomer Services Executive at Contractor Services Limited
Sania TahirSania Tahir
Customer services executive at Sliding wardrobes 4U LTDCustomer services executive at Sliding wardrobes 4U LTD