MEHJABEEN SHAIKH
Ajman
Summary
To obtain a challenging role as a Compliance Specialist, Banking Operations Officer, or Assistant Manager within a respected organization where my banking expertise, compliance knowledge, and customer service excellence can contribute to business success and regulatory integrity.
Experienced professional with a strong background in compliance and regulatory monitoring, specialising in AML, KYC, CDD, and EDD. Demonstrated expertise in transaction monitoring, customer risk assessment, and priority banking services. Proven ability to manage customer relationships effectively while supporting banking operations and audit processes. Skilled in complaint resolution, team collaboration, cross-selling banking products, and understanding Shari'ah compliance. Committed to leveraging these competencies to drive excellence in financial services. Driven professional with proactive mindset, well-suited for Compliance Advisor role. Possesses strong analytical abilities and excellent communication skills, acquired through diverse roles in regulatory environments. Capable of ensuring organisational compliance, fostering culture of integrity and trust.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Emirates Islamic Bank
Sharjah
01.2021 - Current
- Conduct customer KYC, CDD, and EDD reviews in line with regulatory requirements.
- Review customer profiles, source of funds, and transaction patterns.
- Monitor suspicious transactions and escalate concerns as per AML guidelines.
- Ensure compliance with UAE Central Bank regulations and internal bank policies.
- Support sanctions screening, compliance investigations, and audit processes.
- Prepare compliance assessments and case closure recommendations.
- Coordinate with internal teams to resolve compliance-related issues.
- Maintain updated knowledge of banking compliance procedures.
- Collaborated with management teams to ensure corporate activities remained within legal parameters.
- Regularly reviewed company policies and procedures, ensuring alignment with current regulatory frameworks.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Reported on compliance performance to senior management.
Customer Service Representative - Priority Banking
Emirates Islamic Bank
01.2012 - 01.2021
- Maintained accurate and detailed compliance records.
- Ensured company policies were implemented and adhered to.
- Escalated areas of concern through appropriate internal or external channels.
- Delivered personalized banking support to priority customers.
- Managed account opening, maintenance, and customer servicing.
- Ensured compliance with banking regulations and customer due diligence standards.
- Cross-sold financial products and services.
- Handled customer complaints and service excellence initiatives.
- Built strong customer relationships to improve retention.
- Trained new hires for improved productivity and efficiency on job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Achieved sales and portfolio growth targets.
Business Development Officer - Personal Finance/Cards
Dubai Bank
01.2008 - 01.2009
- Managed customer acquisition and product promotion.
- Conducted customer service and product training.
- Supported Shari'ah-compliant banking solutions.
- Managed customer inquiries and branch reception operations.
- Handled confidential customer services professionally.
Customer Service Officer
Dubai Bank (Tijori)
01.2005 - 01.2008
- Managed sales support, customer acquisition, and relationship development.
- Conducted sales coordination and customer service enhancements.
- Supported senior management in administrative and operational duties.
- Managed confidential records, travel, and office coordination.
Customer Relationship Officer
ICICI Bank
Dubai
01.2003 - 01.2005
Personal Executive Assistant
Wall Street Exchange
Dubai
01.2003 - 01.2005
- Managed confidential records, travel, and office coordination.
Education
Inter - undefined
SNDT Women's University
Diploma - Fashion Designing
IITC Mumbai
Diploma - Receptionist & Telephone Operations
IITC Mumbai
Skills
- Compliance & Regulatory Monitoring
- AML/KYC/CDD/EDD
- Transaction Monitoring
- Customer Risk Assessment
- Priority Banking Services
- Customer Relationship Management
- Banking Operations
- Audit Support
- Complaint Resolution
- Team Collaboration
- Cross-Selling Banking Products
- Shari'ah Compliance Understanding
Certification
- AML/KYC Compliance Training
- Customer Service Excellence
- Communication Skills
- Sales Techniques
- Time Management
- Dealing with Difficult Customers
- CRM & Banking Product Training
- Information Security
- Business Continuity
- Shari'ah Compliance Training
Languages
English
Hindi
Urdu
Permit
UAE
Personal Information
- Marital Status: Married
- Work Permit: UAE
- Visa Status: Employment Visa UAE
Timeline
Compliance Specialist
Emirates Islamic Bank
01.2021 - Current
Customer Service Representative - Priority Banking
Emirates Islamic Bank
01.2012 - 01.2021
Business Development Officer - Personal Finance/Cards
Dubai Bank
01.2008 - 01.2009
Customer Service Officer
Dubai Bank (Tijori)
01.2005 - 01.2008
Customer Relationship Officer
ICICI Bank
01.2003 - 01.2005
Personal Executive Assistant
Wall Street Exchange
01.2003 - 01.2005
Inter - undefined
SNDT Women's University
Diploma - Fashion Designing
IITC Mumbai
Diploma - Receptionist & Telephone Operations
IITC Mumbai