Adobe PR
Mehmet AFSAR
Guest experience specialist
Time Place Tower 2709, Dubai Marina,
Summary
Professional in guest services with strong focus on delivering exceptional experiences and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs, ensuring smooth operations and guest satisfaction. Skilled in conflict resolution, communication, and multitasking, with knack for building rapport and maintaining high standards. Ready to drive impactful results in dynamic service environment.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
VIP Lounges Team Leader
Majid Al Futtaim
01.2025 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained a good rapport and working relationship with staff in all other departments
VIP Concierge
Majid Al Futtaim-MOE
12.2023 - 01.2025
- Worked closely with VIP Guests, UHNW Clients or celebrity, with high degree of respect for privacy.
- Assisting VIP guests with their Shopping needs by giving advice,Highlighting latest trends and upcoming new items in their preferred luxury brand stores and shopping on behalf of them.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled guest complaints to satisfy and retain guests.
Concierge Supervisor
Rixos Premium Hotel
12.2018 - 11.2023
- Continuously monitored market trends to identify potential opportunities for enhancing hotel offerings or updating existing services based on demand shifts and preferences among clientele.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
- Collaborated with hotel departments to ensure seamless service delivery for all guests.
- Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
- Developed strong relationships with local businesses, securing exclusive deals and discounts for hotel guests.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
- Reduced guest complaints with proactive problem-solving and timely communication.
Front Desk Receptionist
Crystal Hotels
08.2017 - 09.2018
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to departments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Russian Language Program
Minsk State Linguistic University
Minsk, Belarus06-2017
Hospitality And Tourism Management
Ege University
Izmir, Turkiye06-2016
Skills
Effective communication
Collaborative teamwork
Project planning
Employee engagement
Analytical problem-solving
Quality assurance initiatives
Team coaching
Critical analysis
Strategic goal setting
Strategic project planning
Calendar Management
Property Management
Effective Problem Solving
Travel Coordination
Customer Service
Administrative Support
Reservations Management
Guest Relations
Excellent Multitasking
Hospitality Service Expertise
Team Supervision
Event Planning
Certification
Hospitality leadership, Accor
Software
Adobe PS
ChatGPT
Notion
Microsofts
Timeline
VIP Lounges Team Leader
Majid Al Futtaim
01.2025 - Current
VIP Concierge
Majid Al Futtaim-MOE
12.2023 - 01.2025
Hospitality leadership, Accor
11-2022
Concierge Supervisor
Rixos Premium Hotel
12.2018 - 11.2023
Front Desk Receptionist
Crystal Hotels
08.2017 - 09.2018
Russian Language Program
Minsk State Linguistic University
Hospitality And Tourism Management
Ege University