Mehmood Ahmed
operation
Sharjah
Summary
Accomplished professional with expertise in Google Suite tools, including Google Docs, Sheets, Slides, and Forms. Proven leadership and resource allocation skills demonstrated through effective vendor management and performance monitoring. Strong critical thinking and operational planning abilities ensure compliance and enhance efficiency in supply chain operations. Proficient in route optimization and supply chain management, focused on driving organizational success.
Overview
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience
Work history
Operations assistant
Deliveroo
Doha, Qatar
2023.12 - 2026.03
- Led daily logistics operations across multiple service zones.
- Supervised and coached a team of 30+ drivers and logistics coordinators.
- Monitor operational KPIs, including delivery success rate, utilisation, attendance, and customer satisfaction.
- Coordinate workforce planning to ensure adequate staffing during peak demand periods.
- Investigate operational issues and implement corrective actions to improve performance.
- Conduct onboarding and training programs for new team members.
- Collaborated with cross-functional teams to enhance operational efficiency and service quality.
- Improved on-time delivery performance by 15%.
- Reduced operational delays by 20% through process optimization.
- Increased team productivity by implementing performance-tracking mechanisms.
Rider Manager
Mr Delivery W L L
Doha, Qatar
2013.04 - 2022.02
- Coordinated dispatch and scheduling activities to optimise delivery efficiency.
- Managed driver allocation and route planning to enhance operational flow.
- Reduced route inefficiencies, resulting in improved delivery times.
- Maintained service level targets above company standards.
- Ensured compliance with company policies and safety procedures.
- Ensured compliance with company policies and safety procedures.
- Supported recruitment and onboarding of delivery personnel.
- Facilitated growth by aiding the establishment of operations in new areas.
- Demonstrated ability to meet deadlines under pressure situations.
- Enhanced client relationships through polite conversation and professional behaviour.
- Enhanced client relationships through polite conversation and professional behaviour.
Education
BBA - Logistics Management
Lovely Professional University
Punjab India 2009.04 - 2012.05
Skills
- Resource allocation
- Supplier coordination
- Inventory control
- Route optimisation
- Operational planning
- Compliance oversight
- Efficiency improvement
- Supply chain understanding
- Performance monitoring
- Google tools
- Google Workspace
- Critical Thinking
- Leadership
LANGUAGES
Hindi C2 - Proficiency
English C2 - Proficiency
Urdu C2 - Proficiency
Arabic A2 - Pre-intermediate
Certification
• Lean Six Sigma Yellow Belt
• Supply Chain Management Certification
• Occupational Health & Safety Training
Timeline
Operations assistant
Deliveroo
2023.12 - 2026.03
Rider Manager
Mr Delivery W L L
2013.04 - 2022.02
BBA - Logistics Management
Lovely Professional University
2009.04 - 2012.05