Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Accomplishments
Timeline
Generic
MEHNAZ

MEHNAZ

Rak,UAE

Summary

Dynamic and customer-focused professional, known for delivering exceptional service and fostering lasting customer relationships. A collaborative team player with a positive, solutions-oriented mindset and a passion for enhancing customer experiences. Driven to support organizational success through a focus on quality, efficiency, and process improvement. Skilled in project management, team leadership, and achieving measurable outcomes. Recognized for building meaningful partnerships, driving business growth, and consistently exceeding performance expectations.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Customer service executive

Accenture Pvt Ltd
Bangalore, india
03.2024 - 04.2025
  • Delivered prompt and accurate support for UK-based broadband, TV, and telephone queries, ensuring high customer satisfaction.
  • Built strong customer relationships through empathetic and professional communication.
  • Handled escalated complaints, achieving timely resolutions and boosting retention.
  • Managed account inquiries and resolved service issues efficiently, maintaining SLA compliance.
  • Promoted to Complaints Team within 3 months; managed 100+ active cases.
  • Acted as SME, mentoring new hires and improving team workflow.
  • Transitioned into Inbound Sales and consistently exceeded targets using persuasive communication and deep product knowledge.

Recognized for versatility and seamless adaptation across support, complaints, and sales roles

Admission Counsellor

UpGrad Pvt Ltd
Bangalore, India
10.2024 - 01.2025
  • Guided students on program selection based on goals and background.
  • Managed entire admission process, ensuring seamless experience.
  • Communicated course details, deadlines, and next steps effectively.

Education

Bachelor of Computer Application - Bachelors

HKBK Degree College
Bangalore, India
/2021 - /2023

Science - PCMC

ABBS PU College
Bangalore, India
/2018 - /2020

10th ICSE - Higher Education

MC' Nay Doon's Public School
Bangalore India

Skills

Technical Skills

  • Programming: Python, SQL, C, C, HTML, R
  • Visualization: Jupyter Notebook
  • Databases: MySQL
  • Office Tools: MS Excel, Word, PowerPoint
  • Operating Systems: Windows

Personal Skills

  • Excellent communication
  • Leadership
  • Problem-solving
  • Time Management
  • Complaint Handling
  • Customer Complaint Management
  • Adaptive Team Player

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Tamil
Intermediate
Malayalam
Intermediate

Affiliations

  • Trying to preparing different cuisines
  • Work on DIY Projects

Certification

  • Data Analytics Certification
  • Data Science – Aussie Institute
  • Python – NASSCOM & IBM Certification

Accomplishments

  • Created Movie Recommendation System academic project
  • Presented research papers at:
    NCIRST-2022: Traditional vs. Ethical Hacking
    Re-Search’22: Impact of AI on Human Lifestyle
  • Organized debugging event in TECHNOVA-2K22
  • Participated in Science Talent Hunt 2019, Presidency University
  • Multiple academic excellence awards

Timeline

Admission Counsellor

UpGrad Pvt Ltd
10.2024 - 01.2025

Customer service executive

Accenture Pvt Ltd
03.2024 - 04.2025

Bachelor of Computer Application - Bachelors

HKBK Degree College
/2021 - /2023

Science - PCMC

ABBS PU College
/2018 - /2020

10th ICSE - Higher Education

MC' Nay Doon's Public School

Similar Profiles

Create profile
MEHNAZ