MEHNAZ
Rak,UAE
Summary
Dynamic and customer-focused professional, known for delivering exceptional service and fostering lasting customer relationships. A collaborative team player with a positive, solutions-oriented mindset and a passion for enhancing customer experiences. Driven to support organizational success through a focus on quality, efficiency, and process improvement. Skilled in project management, team leadership, and achieving measurable outcomes. Recognized for building meaningful partnerships, driving business growth, and consistently exceeding performance expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Customer service executive
Accenture Pvt Ltd
Bangalore, india
03.2024 - 04.2025
- Delivered prompt and accurate support for UK-based broadband, TV, and telephone queries, ensuring high customer satisfaction.
- Built strong customer relationships through empathetic and professional communication.
- Handled escalated complaints, achieving timely resolutions and boosting retention.
- Managed account inquiries and resolved service issues efficiently, maintaining SLA compliance.
- Promoted to Complaints Team within 3 months; managed 100+ active cases.
- Acted as SME, mentoring new hires and improving team workflow.
- Transitioned into Inbound Sales and consistently exceeded targets using persuasive communication and deep product knowledge.
Recognized for versatility and seamless adaptation across support, complaints, and sales roles
Admission Counsellor
UpGrad Pvt Ltd
Bangalore, India
10.2024 - 01.2025
- Guided students on program selection based on goals and background.
- Managed entire admission process, ensuring seamless experience.
- Communicated course details, deadlines, and next steps effectively.
Education
Bachelor of Computer Application - Bachelors
HKBK Degree College
Bangalore, India /2021 - /2023
Science - PCMC
ABBS PU College
Bangalore, India /2018 - /2020
10th ICSE - Higher Education
MC' Nay Doon's Public School
Bangalore IndiaSkills
Technical Skills
- Programming: Python, SQL, C, C, HTML, R
- Visualization: Jupyter Notebook
- Databases: MySQL
- Office Tools: MS Excel, Word, PowerPoint
- Operating Systems: Windows
Personal Skills
- Excellent communication
- Leadership
- Problem-solving
- Time Management
- Complaint Handling
- Customer Complaint Management
- Adaptive Team Player
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Tamil
Intermediate
Malayalam
Intermediate
Affiliations
- Trying to preparing different cuisines
- Work on DIY Projects
Certification
- Data Analytics Certification
- Data Science – Aussie Institute
- Python – NASSCOM & IBM Certification
Accomplishments
- Created Movie Recommendation System academic project
- Presented research papers at:
NCIRST-2022: Traditional vs. Ethical Hacking
Re-Search’22: Impact of AI on Human Lifestyle - Organized debugging event in TECHNOVA-2K22
- Participated in Science Talent Hunt 2019, Presidency University
- Multiple academic excellence awards
Timeline
Admission Counsellor
UpGrad Pvt Ltd
10.2024 - 01.2025
Customer service executive
Accenture Pvt Ltd
03.2024 - 04.2025
Bachelor of Computer Application - Bachelors
HKBK Degree College
/2021 - /2023
Science - PCMC
ABBS PU College
/2018 - /2020
10th ICSE - Higher Education
MC' Nay Doon's Public School
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