MEHNAZ
Sharjah,United Arab Emirates
Summary
Detail-oriented and customer-focused professional with 2+ years of experience in customer service, administration, and operations support. Experienced in handling customer enquiries, resolving complaints, maintaining documentation, coordinating with internal teams, and supporting daily business operations in fast-paced environments. Known for strong communication skills, adaptability, and a proactive approach to service quality and efficiency.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Administrator
Haja (Hadeeqathul Jannah) Holiday Homes
Ras Al Khaimah
2025.05 - 2026.03
- Managed daily administrative and operational tasks including scheduling, documentation, and record maintenance.
- Handled customer and guest enquiries, booking coordination, and issue resolution to ensure service quality.
- Prepared operational and monthly reports and submitted required documentation to relevant authorities.
- Coordinated with internal teams to support workflow efficiency and daily business operations.
Customer Service Associate - Query Management
Accenture Solutions Pvt. Ltd.
Bangalore
2024.03 - 2025.04
- Provided prompt and accurate customer support for UK-based services in a high-volume environment.
- Managed and resolved customer enquiries and escalated complaints within defined service timelines.
- Maintained accurate records of interactions and ensured proper documentation of cases.
- Promoted to Complaints Team within 3 months based on performance and service quality.
- Supported team performance by mentoring new hires as a Subject Matter Expert (SME).
Admission Counselor
UpGrad Pvt. Ltd.
Bangalore
2023.10 - 2024.01
- Guided prospective clients through enrollment processes and addressed enquiries regarding services.
- Maintained accurate records and ensured timely follow-ups.
- Coordinated with internal departments to support smooth operational processes.
Education
Bachelor of Computer Applications -
HKBK Degree College
Bangalore, India 2023.01 - 2023.12
Pre-University Education - Science
ABBS PU College
Bangalore, India 2020.01 - 2020.12
Class X - ICSE Board
MC' Nay Doon's Public School
Bangalore, India 2018.01 - 2018.12
Skills
- Customer Support
- Enquiry Handling
- Complaint Resolution
- Escalation Management
- Customer Satisfaction
- Service Quality
- Documentation Management
- Record Keeping
- Scheduling
- Coordination
- Workflow Support
- Operational Reporting
- MS Excel
- MS Word
- MS PowerPoint
- Data Management
- Reporting
- Communication
- Problem Solving
- Time Management
- Adaptability
- Team Collaboration
Languages
English
Fluent
Hindi
Advanced
Tamil
Intermediate
Malayalam
Intermediate
Personal Information
- Availability: Immediate
- Visa status: Residence Visa
Timeline
Administrator
Haja (Hadeeqathul Jannah) Holiday Homes
2025.05 - 2026.03
Customer Service Associate - Query Management
Accenture Solutions Pvt. Ltd.
2024.03 - 2025.04
Admission Counselor
UpGrad Pvt. Ltd.
2023.10 - 2024.01
Bachelor of Computer Applications -
HKBK Degree College
2023.01 - 2023.12
Pre-University Education - Science
ABBS PU College
2020.01 - 2020.12
Class X - ICSE Board
MC' Nay Doon's Public School
2018.01 - 2018.12