MEHR FAISAL NAWAZ
Summary
Driven Account Manager with a proven track record at Etisalat, enhancing customer satisfaction and trust through expert management and problem resolution. Skilled in utilizing BCRM , CPP with a strong foundation in teamwork and collaboration. Achieved significant improvements in project documentation and efficiency at Sun Engineering & Construction, demonstrating a keen ability to streamline processes and foster interdepartmental communication.
Overview
6
6
years of professional experience
Work History
Account Manager
Etisalat
01.2022 - Current
- Verifier at verification department visiting customers for verification of company and documents
- Raising SD's if facing any error in processing the customer request
- Updating back office all day activity
- Collaborated with sales team to close the sale
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Project Secretary
Sun Engineering & Construction
01.2019 - 12.2021
- Enhanced project efficiency by organizing and maintaining detailed documentation of project activities.
- Increased accuracy in time tracking by implementing a standardized system for logging hours worked on each specific task or activity within projects.
- Improved information flow between departments by establishing a centralized filing system for easy access to critical documents.
- Assisted in the identification of process improvements resulting in increased productivity within the project team.
Education
High School Diploma -
GOVT. HIGH SCHOOL JHANG SADA
PAKISTANG03.2014
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Use to with known softwears( CPP, BCRM, Aconex Meddle East, Microsoft office 365, EDMS, )
Cricket
i played cricket at nation level in pakistan and at the moment playing with a famous club of dubai
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Beginner (A1)
Timeline
Account Manager
Etisalat
01.2022 - Current
Project Secretary
Sun Engineering & Construction
01.2019 - 12.2021
High School Diploma -
GOVT. HIGH SCHOOL JHANG SADA
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