Mehrnoosh K GharibVand
Sales And Customer Service Executive
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Proven success in contract negotiation and outstanding communication talents. Support sales completion with all necessary paperwork. Balanced Yoga Teacher skilled in motivating and educating clients in healthy living and meditation. Creates peaceful, supportive atmosphere to inspire new and experienced yoga students. Connected with diverse clientele and developed loyal customer base.
Overview
18
18
years of professional experience
Work History
Certified Yoga Teacher
freelancer
Dubai, AE
01.2019 - Current
- Built connections with students to increase comfort with class and encourage return visits.
- Managed to teach and help 20 students, and translate for 130 plus business websites in month period.
- Planned, set up and led yoga classes for beginner through advanced practitioners.
English Teacher, Translator(Freelancer)
freelancer
Dubai,USA, AE
09.2005 - 01.2022
- Prepared and implemented lesson plans covering required course topics.
- Tutored 100 plus students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Customer Care Representative
Infinity Tourism LLC
Dubai, AE
01.2016 - 12.2021
- Prepared 700 invoices, reports, memos, and other documents, using applications in Microsoft Office software.
Instituted successful department-wide recycling program that has reduced office waste by 75% and saved Growths $21K in Q1, 2019.
Assisted in organizing 39 work-related social events, including coordination of entertainment, decorations, and refreshments.
Prioritized and processed over 1.9K incoming and outgoing cross-departmental mailings within 2 weeks. - Increased daily sales by 10% after developing bespoke marketing package that included targeted events during holiday season.
Resolved heated customer complaints via telephone, e-mail, and personal consultations with 860 clients.
Implemented suggestions that led to $20K annual savings by monitoring office supply inventory.
Answered 300 telephone calls every 24 hours for two different companies in 5 locations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Used internal software to process reservations, and sales.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Worked closely with management staff to create new and lucrative tours.
- Guided groups of up to 25 people on scheduled tours.
- Assisted call-in customers with questions and orders
Real Estate Sales Agent
landmark real estate
Dubai, AE
01.2013 - 04.2015
- Performed as professional sales agent specified in Emmar development off land projects, specially Mira and Mira oasis with success selling more than 20 of off plan villas in short period of time and becoming top agent in short time after joining company.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Increase Company sales revenue by 10 percent in short time period.
Customer Service Sales Representative
Golden group, Gem TV
Dubai, AE
09.2008 - 05.2013
- Greeted incoming visitors and customers professionally, responded to inquiries from callers seeking information handled customer inquiries and high volume calls to solve sales and billing problems, independently resolving 30% of issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned and adapted quickly to new technology and software applications.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Sales Manager & Coordinator
Javanmardi General Trading LLC, Trust Watches wholesale
Dubai, AE
10.2005 - 08.2008
- - Arrange appointments and attend performed meetings with concerned distributors for business transactions.
- - Preparation of documentation required for delivery, customs and payment of merchandise from origin to final destination.
- - Provide merchandise description, source of providers, methods of payment and create purchase orders. Commercial correspondent assistant.
- - managed preparation of more than 80 performa invoices and releasing cargo shipment .
Education
Certification - Yoga Teacher Training Program
Yoga Alliance USA, REPs UAE, Yoga Ashram
Dubai,UAE 01.2019 - 2019.04
Professional Customer Service And Receptionist
Brit Academy For Training Study 365
UK 01.2019 - 02.2019
Real Estate Agent Certificate - Business
Dubai Land Department
Dubai,UAE 12.2013 - 2013.12
Bachelor of Arts - English Translation
Azad University
Iran 09.2001 - 2005.08
Diploma - Tourism And Travel Services Marketing Operations
Passenger Fares Ground Services And Ticketing
IATA Manpower Development & Training Center 06.2004 - 2004.08
GED -
Penn Foster Career School
Scranton, PASkills
Sales expertise
undefinedTimeline
Professional Customer Service And Receptionist
Brit Academy For Training Study 365
01.2019 - 02.2019
Certified Yoga Teacher
freelancer
01.2019 - Current
Certification - Yoga Teacher Training Program
Yoga Alliance USA, REPs UAE, Yoga Ashram
01.2019 - 2019.04
Customer Care Representative
Infinity Tourism LLC
01.2016 - 12.2021
Real Estate Agent Certificate - Business
Dubai Land Department
12.2013 - 2013.12
Real Estate Sales Agent
landmark real estate
01.2013 - 04.2015
Customer Service Sales Representative
Golden group, Gem TV
09.2008 - 05.2013
Assistant Sales Manager & Coordinator
Javanmardi General Trading LLC, Trust Watches wholesale
10.2005 - 08.2008
English Teacher, Translator(Freelancer)
freelancer
09.2005 - 01.2022
Diploma - Tourism And Travel Services Marketing Operations
Passenger Fares Ground Services And Ticketing
06.2004 - 2004.08
Bachelor of Arts - English Translation
Azad University
09.2001 - 2005.08
GED -
Penn Foster Career School
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