Mehron Bodurbekov
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Central Hotels and Resorts
07.2022 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
Guest Service Agent
Hyatt Regency Dushanbe
03.2021 - 07.2022
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Bellboy
Hyatt Regency Dushanbe
02.2018 - 03.2021
- Excelled in multitasking abilities to handle multiple guest requests simultaneously without compromising quality of service.
- Assisted guests with transportation arrangements, local attraction recommendations, and dining reservations to enhance their overall experience.
- Expedited check-in procedures for VIP guests by delivering priority luggage handling and personalized room orientations upon arrival.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Safeguarded guest privacy by following strict protocols when entering rooms or handling personal belongings.
- Developed strong relationships with repeat clients by remembering their preferences and anticipating their needs during each stay.
Housekeeping Public Area
Hyatt Regency Dushanbe
12.2017 - 02.2018
- Improved accessibility for guests with disabilities by maintaining clean ramps, elevators, and designated parking spots on a daily basis.
- Ensured proper function of lighting fixtures through routine bulb replacement tasks within all public areas.
- Demonstrated adaptability by adjusting cleaning schedules to accommodate special events, conferences, and unexpected changes.
Education
Master Degree - Information Security
Institute of Public Administration
Dushanbe, Tajikistan06.2019
Bachelor - English Language And Literature
University By The Name of Nosir Khusrav
Tajikistan06.2016
Skills
- Guest Services
- Information confidentiality
- Guest communication
- Team player mentality
- Patience and composure
- Cleaning and sanitizing
- Listening Skills
- Cash Management
- Complaint Handling
- Hospitality best practices
- Guest complaint resolution
- Registration management
- Payment Collection
- Issue Resolution
- Security awareness
- Lost and Found Management
- Hospitality and service knowledge
Certification
Certificate of experience as a Bellboy in Hyatt Regency.Certificate of experience as a Guest Service Agent, Front Office Department, Hyatt Regency.Employee of the month two times, Canal Central Hotel. Certificate for the tireless dedication and exceptional service to the guest, Canal Central Hotel.
Languages
English
Upper intermediate (B2)
Russian
Upper intermediate (B2)
Persian
Advanced (C1)
Uzbek
Elementary (A2)
Timeline
Guest Service Agent
Central Hotels and Resorts
07.2022 - Current
Guest Service Agent
Hyatt Regency Dushanbe
03.2021 - 07.2022
Bellboy
Hyatt Regency Dushanbe
02.2018 - 03.2021
Housekeeping Public Area
Hyatt Regency Dushanbe
12.2017 - 02.2018
Master Degree - Information Security
Institute of Public Administration
Bachelor - English Language And Literature
University By The Name of Nosir Khusrav
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