Mehwish Aijaz Khan
Summary
Passionate and Enthusiastic banking professional with 7+ Years of experience in Banking Operations, Customer service and Sales. Management skills to contribute organizational growth and profitability. Contributed immensely by determining gaps in process therein.
Overview
11
11
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank
07.2021 - Current
- Authorizing and maintaining audit checks for all the operational transactions and activities
- Mentoring team members and providing them timely feedback for continuous performance improvement
- Responsible for monitoring branch compliance parameters and handling customers escalations
- Making strategies to get profit through branch operations and cross sell
- Keeping up to date information about products and services offered to the customers
- Rigorously working to reduce waiting time for the customers and to improve customer experience
- Working on customer satisfaction by providing excellent service
- Ensure smooth functioning of the branch and follow banking norms
- Responsible for monitoring business, compliance and operations
- To ensure branch sales targets are met every month
Branch Welcome desk
HDFC Bank
02.2018 - 07.2021
- First point of contact with the customer in branch, provide customer service and product information
- Handling walk in customer and their queries, customer escalations and complaints
- Deliverable custodian
- Sighting documents as per KYC verification process
- Responsible for report generation
- Retention of accounts and managing account closures
- Managing locker operations
- Generate business and cross sell all products and services of the bank
- Authorization and audit checks for all operation transaction
- Onboarding of new acquired clients through welcome call
- Processing all customer request received at branch.
Service officer
Kotak Mahindra Bank
01.2016 - 01.2017
- Responding and Processing customer request
- Handling customer's inquiries and resolving customer complaints
- Handling cash like deposits and withdrawals
- Processing of bank transaction like fund transfers, NEFT/RTGS
- Cross selling of bank products.
Customer Relationship Officer
Hinduja Global Solution
01.2013 - 01.2015
- Provide support and excellent service via Email and calls
- Resolving customers queries and issues via Emails
- Making calls explaining about the product
- Helping new agents and team handling.
Education
Skills
- Organizational skills
- Critical thinking
- Customer service
- Performance monitoring
Languages
English, Hindi & Marathi (Written & Spoken)
Professional Attributes
- High Level of Professionalism in my work.
- Ability to stay calm and objective in all situations.
- Ability to Identify and resolves clients problem.
- Able to work autonomously and in a team environment.
Rewards And Recognition
- Awarded Be the best trophy in Life insurance - Sept 2020
- Awarded Road to victory trophy in Life insurance - July 2020
- Outstanding performance in Casa - 2019-2020
- Star service excellence award achieved every month - April 2019 to April 2021
- Outstanding performer in non-sales category - 2018
Personal Information
- Date of Birth: 09/24/91
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Deputy Branch Manager
ICICI Bank
07.2021 - Current
Branch Welcome desk
HDFC Bank
02.2018 - 07.2021
Service officer
Kotak Mahindra Bank
01.2016 - 01.2017
Customer Relationship Officer
Hinduja Global Solution
01.2013 - 01.2015
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