Mehwish Faiz Muhammad Hamza
Dubai
Summary
Organized and enthusiastic candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure my job position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Operations Representative
RAKBANK (Head Office)
05.2023 - Current
- Collaborated with various departments to support daily activities oversight and coordination.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Processed and verified all new account applications and documents.
- Generated and distributed documentation for orders.
- Collaborated with other departments to promptly process loan applications.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Provided support for document controls and worked with contract documents.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Managed file archival and information retrievals.
Customer Service Executive
INTELLIGENT BUSINESS TECHNOLOGIES(IBT) DUBAI
01.2023 - 03.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Operations Assistant
BANK ALFALAH LIMITED, Pakistan
03.2013 - 10.2013
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Coordination Reports: Daily, Weekly, Monthly reports.
- Utilized financial software to prepare consolidated financial statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Internee
IBRAHIM FIBRES LIMITED Pakistan
01.2012 - 08.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Summarizes current financial status by collecting information.
Preparing balance sheet, profit and loss statement, and
other reports - Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
MBA - Finance
University of Faisalabad
Pakistan07.2012
Bachelor of Science - Accounting And Finance
University of Punjab
Pakistan06.2010
Skills
- Lead Generation
- Attention to Detail
- Time Management
- Windows, Internet Browsing
Microsoft Office
Microsoft Teams
Social Networking
Additional Information
Date of Birth : October 1989
Nationality : Pakistani
Gender : Female
Marital Status : Married ( 2 Children)
Visa Status : Husband’s Visa (Free Zone)
Driving License : Yes (UAE)
Timeline
Operations Representative
RAKBANK (Head Office)
05.2023 - Current
Customer Service Executive
INTELLIGENT BUSINESS TECHNOLOGIES(IBT) DUBAI
01.2023 - 03.2023
Operations Assistant
BANK ALFALAH LIMITED, Pakistan
03.2013 - 10.2013
Internee
IBRAHIM FIBRES LIMITED Pakistan
01.2012 - 08.2012
MBA - Finance
University of Faisalabad
Bachelor of Science - Accounting And Finance
University of Punjab
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