Mehwish Saleem
Ajman
Summary
More than 10 years of experience in client relations, tele sales and customer service.
Skilled in working independently and as an enthusiastic team player. Proactive team member elevates quality of correspondence through high quality customer service. Committed to impeccable document control, product knowledge, and attention to detail. Adaptable and quick learner with strong analytical and negotiation skills.
Overview
16
16
years of professional experience
Work History
Property Advisor
Ezzi Real Estate
12.2024 - Current
- Stayed up-to-date on industry trends, enabling informed decision-making and accurate client guidance.
- Assisted clients in navigating complex legal processes related to property transactions, ensuring compliance at all times.
- Managed a diverse portfolio of properties, maximizing returns for investors while maintaining exceptional service levels.
- Evaluated potential properties using expert knowledge of local markets and financial analysis skills, identifying the best options for clients'' needs.
- Successfully closed deals by highlighting the unique selling points of each property, resulting in satisfied clients and a strong professional reputation.
- Communicated with clients to understand property needs and preferences.
Property Consultant
New Heights Real Estate
06.2024 - 11.2024
- Utilized advanced CRM tools for efficient contact management, scheduling appointments, tracking leads, and monitoring sales progress.
- Developed strong relationships with clients, resulting in numerous repeat customers and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Coordinated appointments to show tenants and buyers prospective homes.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Property Consultant
Best Homes Real Estate
12.2023 - 04.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
Customer Support Executive (Project: Papa Johns)
Tribe Consultancy (Pvt.) Ltd.
02.2020 - 11.2023
- Demonstrated expertise in efficiently handling more than 120 inbound calls per day from USA-based customers.
- Achieved an average handle time of four minutes per call, resulting in a CSAT score of 97%.
- Identified and met customer needs by delivering appropriate solutions.
- Contributed to the onboarding process for new team members.
- Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction.
Public Relationship Officer
Al Qalam Businessman Service
03.2016 - 09.2018
- Ensured consistent collection and reporting of all necessary paperwork.
- Collaborated with typing center to provide all necessary documentation.
- Ensured accurate and up-to-date visa administration information for efficient record management
- Followed up on Labour Office Approval.
- Submitted documents for Visa administration, Work permits, and Commercial Trade Licenses business requirements.
- Efficiently completed tasks related to typing and processing Labour cards and labour contract applications.
Marketing Executive
Interactive Media
12.2011 - 10.2015
- Educated clients about the benefits of 360 degree virtual tours as a valuable marketing tool.
- Efficiently managed client accounts and actively generated new business opportunities.
- Demonstrated product knowledge and expertise to potential customers
- Negotiated contracts and agreements with clients.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Executed successful marketing events, exhibitions and display shows for products.
Sales Executive
Vacation International Real Estate
05.2009 - 11.2011
- Developed and maintained strong client relationships to ensure repeat business.
- Successfully communicated with sellers, buyers, and renters to assess their property requirements, timelines, and budgets, resulting in 30% of business generated through referrals.
- Presented purchase offers to sellers for their consideration.
- Provided guidance to clients regarding market conditions, pricing, mortgages, legal requirements, and other relevant aspects.
- Participated in continuous product development training to maximise sales potential.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
Admin Executive
Focus Human Resource and Consultancy
02.2011 - 10.2011
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations
- Ensured proper documentation of visitor's log.
- Managed and monitored weekly reports.
- Developed and maintained strong client relationships.
- Managed business travel and logistics, booking cost-effective transport and accommodation.
- Controlled stock and supplies to meet team needs.
- Prepared expense reports accurately and forwarded to accounting for approval and processing.
Education
HSSC - Arts
Pakistan Education Academey
SSC - Arts
Pakistan Education Academey
Skills
- Client Support
- Effective Team Management
- Market Analysis
- Multitasking
- Sales Closure Expertise
- Business-to-Consumer Sales
Languages
English
Upper intermediate (B2)
Arabic
Elementary
A2
Punjabi
Intermediate
B1
Urdu
Bilingual or Proficient (C2)
Education
other,other
Personal Info
- Nationality :Pakistani
- DOB : 25 May 1987
- Visa : Husband Sponsorship
- Driving License : Available, Dubai
Timeline
Property Advisor
Ezzi Real Estate
12.2024 - Current
Property Consultant
New Heights Real Estate
06.2024 - 11.2024
Property Consultant
Best Homes Real Estate
12.2023 - 04.2024
Customer Support Executive (Project: Papa Johns)
Tribe Consultancy (Pvt.) Ltd.
02.2020 - 11.2023
Public Relationship Officer
Al Qalam Businessman Service
03.2016 - 09.2018
Marketing Executive
Interactive Media
12.2011 - 10.2015
Admin Executive
Focus Human Resource and Consultancy
02.2011 - 10.2011
Sales Executive
Vacation International Real Estate
05.2009 - 11.2011
SSC - Arts
Pakistan Education Academey
HSSC - Arts
Pakistan Education Academey
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