Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Meisoon Eljak

Abu Dhabi,UAE

Summary

Detail-oriented professional with expertise in client communication, service quality assurance, and regulatory compliance, including ISO and GMP standards. Proficient in CRM systems, Power BI, and business intelligence tools, with a strong focus on customer satisfaction and GDPR knowledge. Multilingual capabilities in Arabic (native) and English (B1), combined with exceptional problem-solving skills, time management, and attention to detail. Adept at handling big data and generating insightful reports to support strategic decision-making. Committed to delivering excellence while fostering positive client relationships and driving organisational success.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

volunteer in Multiple Gov & non-Gov sectors

UAE
Abu Dhabi, UAE
07.2024 - Current
  • Established a network of volunteers, fostering a united community ethos.
  • Improved neighbourhood cleanliness with weekly litter pick-up activities.
  • Responded efficiently to needs of elderly residents, ensuring their well-being and safety.
  • Organised charity fundraisers to support local causes and non-profit organisations.
  • Managed volunteer rosters for smooth operation of communal events and projects.
  • Facilitated recycling initiatives, reducing waste within the community significantly.
  • Fostered a positive working environment, fostering high levels of morale and commitment.
  • Coordinated large-scale charity events to raise awareness and support for the cause.
  • Created a welcoming atmosphere, thus promoting a sense of belonging among volunteers.

Quality Control Chemist – Precious Metals

SSMO Sudanese Standards and Metrology Organization
Khartoum, Sudan
07.2016 - Current
  • Maintained up-to-date knowledge on industry trends with continuous professional development courses.
  • Implemented quality control standards with routine testing and documentation.
  • Coordinated cross-functional team meetings to enhance operational efficiency.
  • Investigated non-conformance issues, leading to significant improvements in process quality control measures.
  • Enhanced customer satisfaction by resolving complaints efficiently.
  • Collaborated effectively with other departments to resolve complex customer issues quickly, ensured maximum satisfaction levels.
  • Established rapport with customers using professional yet friendly communication style; built lasting relationships.

volunteer in Abu Dhabi National Exhibition Centre

ADNEC
Abu Dhabi, UAE
02.2025 - 02.2025
  • Maintained an organised workspace for increased efficiency.
  • Streamlined communication channels, ensuring seamless service delivery.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Volunteer in community development authority-AUH

CDA
Abu Dhabi, UAE
01.2025 - 01.2025
  • Delivered high-quality service with attention to detail and professionalism.
  • Improved customer satisfaction by providing prompt and efficient service.
  • Liaised between customers and management for effective resolution of issues.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.

Education

Bachelor of Science - Chemistry Science

University Of Khartoum
Khartoum
11.2004 - 11.2009

Skills

  • Client Communication & Satisfaction
  • Service Quality Assurance
  • Report Generation & Presentation
  • Complaint Handling & Problem Solving
  • Attention to Detail & Accuracy
  • Regulatory Compliance (ISO, GMP)
  • Interpersonal & Empathy Skills
  • Time Management & Organization
  • Multilingual: Arabic (Native), English (B1)
  • Business intelligence tools
  • Customer focus
  • Knowledge of gdpr
  • Big data handling
  • CRM systems mastery
  • Power bi proficiency

Languages

English
Upper intermediate
Arabic
Proficient (C2)

Certification

  • ISO 17025:2017 – Laboratory Management
  • Service Excellence in Technical Environments
  • GMP Compliance & Customer-Centric Testing
  • Advanced Communication for Client-Facing Roles
  • Gold & Gemstone Reporting Techniques

Timeline

volunteer in Abu Dhabi National Exhibition Centre

ADNEC
02.2025 - 02.2025

Volunteer in community development authority-AUH

CDA
01.2025 - 01.2025

volunteer in Multiple Gov & non-Gov sectors

UAE
07.2024 - Current

Quality Control Chemist – Precious Metals

SSMO Sudanese Standards and Metrology Organization
07.2016 - Current

Bachelor of Science - Chemistry Science

University Of Khartoum
11.2004 - 11.2009

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Meisoon Eljak