MS Office Suite
Mekha M
Administrative Assistant
Dubai
Summary
Detail-oriented Administrative Assistant with proven experience supporting daily office operations, managing correspondence, scheduling meetings, and maintaining accurate records. Skilled in MS Office, document control, data entry, and front office coordination, with strong organizational and communication abilities. Adept at multitasking, supporting management, and ensuring smooth administrative workflows in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Administrative Assistant
Matajar Group of Companies
02.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Receptionist Administrator
GMS PRO Solution
03.2022 - 01.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Representative
Accenture India PVT.LTD
07.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
BBA - Business Administration And Management
Barathiyar University
Coimbatore, India 08.2021
Skills
Office administration
Certification
Event Management
Software
CRM Software
Email and Calendar Management Tools
Video conferencing Tools
Interests
Content creation
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Administrative Assistant
Matajar Group of Companies
02.2025 - Current
Receptionist Administrator
GMS PRO Solution
03.2022 - 01.2025
Customer Service Representative
Accenture India PVT.LTD
07.2021 - 01.2022
Event Management
08-2019
BBA - Business Administration And Management
Barathiyar University