MEKHA Moozhickal Anil
Dubai,UAE
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Customer Service Executive & Admin
GMCS Document Clearing Services Co. LLC
Dubai, UAE
07.2023 - Current
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Handled live chat queries within strict timeframe targets.
- Explained benefits and advantages of different product and service offerings to customers.
- Offered detailed product and service advice based on customer needs.
- Audited calls and service levels to maintain high standards.
- Provided professional and helpful support to new and existing clients.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Improved company processes by analysing customer feedback and service trends.
Customer service representative & Admin Assistant
GMS Document Clearing Services
Dubai, UAE
04.2022 - 06.2023
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Addressing inquiries regarding products or services offered by company
- Furnishing comprehensive information about company's range of products and services
- Handling customer complaints.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer support executive
Altruist India Pvt.Ltd
Chennai, INDIA
07.2021 - 03.2022
- Built strong relationships with field operations team to support business development opportunities and improve service
- Listened to customers' questions and concerns to provide answers or responses
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction
- Collected customer information and analyzed customer needs to recommend potential products or services
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor of Business Administration - Administration
CMS College of Commerce and Science
Coimbatore, Tamil Nadu 06.2018 - 03.2021
XII - HSC - Commerce, Computer Application
Syrian Christian Higher Secondary School
Ranni, Pathanamthitta 03.2016 - 03.2018
X - SSLC - DHSE
Mor Severios Higher Secondary School
Ranni, Pathanamthitta 06.2015 - 03.2016
Skills
- Customer relations and communications
- Office Administration
- VM Ware and CRM
- Customer queries
- Customer services
- Executive support
- Microsoft Excel database management
- Query management
- Sales support
- Record maintenance
Certification
Event Management - Sep 2018
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Hindi
Beginner
Timeline
Customer Service Executive & Admin
GMCS Document Clearing Services Co. LLC
07.2023 - Current
Customer service representative & Admin Assistant
GMS Document Clearing Services
04.2022 - 06.2023
Customer support executive
Altruist India Pvt.Ltd
07.2021 - 03.2022
Bachelor of Business Administration - Administration
CMS College of Commerce and Science
06.2018 - 03.2021
XII - HSC - Commerce, Computer Application
Syrian Christian Higher Secondary School
03.2016 - 03.2018
X - SSLC - DHSE
Mor Severios Higher Secondary School
06.2015 - 03.2016
Event Management - Sep 2018
Personal Information
- Name on Passport: Mekha Moozhickal Anil
- Date of birth: 09/21/1999
- Nationality: Indian
- Passport Number: V7930707
- Marital Status: Single
Hobbies
- Reading.
- Singing.
- Watching Movies.
Declaration
I Mekha Moozhickal Anil, hereby declare that the information provided is true and correct, to the best of my knowledge and belief.
Declaration
I Mekha Moozhickal Anil, hereby declare that the information provided is true and correct, to the best of my knowledge and belief.
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