MEKLIT BIRHANU
Abu Dhabi,UAE
Summary
Dynamic professional with a solid foundation in customer service and support, excelling in communication and relationship management. Expertise in product knowledge and upselling, with a history of successfully addressing customer complaints and conflicts. Focused on teamwork and collaboration, leveraging strong time management skills to boost operational efficiency.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work history
Sales assistant
Kazanchis Roaster LLC
Abu Dhabi, UAE
2026.07 - Current
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Collaborated effectively with team members to meet sales targets.
- Monitored trends in consumer behaviour with keen attention to detail.
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Demonstrated products effectively leading to increased sales conversions.
Sales assistant
BTC FASHION GENARAL TRADIND LLC
Abu Dhabi, UAE
2025.05 - 2026.06
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Monitored trends in consumer behaviour with keen attention to detail.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organized displays.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Bachelor of Science - Medical Radiology Technologist
Adama General Hospital and Medical collage
Adama, Ethiopia 2015.09 - 2019.08
Skills
- Excellent Communication Skill
- Excellent Customer Service and Customer Support
- Customer Relationship Management
- Product Knowledge
- Upselling expertise
- Handling customer complaints
- Conflict Resolution
- Teamwork and Collaboration
- Time Management
Languages
English
Fluent
Amharic
Native
oromo
Fluent
Certification
Core Retail Training, ALDAR CX ACADEMY .
Timeline
Sales assistant
Kazanchis Roaster LLC
2026.07 - Current
Sales assistant
BTC FASHION GENARAL TRADIND LLC
2025.05 - 2026.06
Bachelor of Science - Medical Radiology Technologist
Adama General Hospital and Medical collage
2015.09 - 2019.08