Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mekuanint Amare

Mekuanint Amare

Ras al-Khaimah,UAE

Summary

Dynamic and service-oriented hospitality professional with experience in luxury 5-star guest service and fast-paced F&B operations. Skilled in passenger safety procedures, conflict resolution, and multicultural communication. Dedicated to delivering exceptional passenger experiences while ensuring safety, comfort, and adherence to airline service standards. Seeking to join Air Arabia's cabin crew team to contribute professionalism, adaptability, and a warm customer-focused approach.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Food and Beverages Service

Local Restaurant
Ras al-Khaimah, UAE
11.2024 - Current
  • Greet guests warmly and provide personalized dining recommendations.
  • Take and serve food & beverage orders accurately, maintaining zero order errors.
  • Handle special requests and complaints professionally, turning issues into positive experiences.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Front desk receptionist

Sheraton Addis Hotel
Addis Ababa, Ethiopia
07.2023 - 10.2024
  • Delivered exceptional guest experiences for high-profile international clients in a luxury 5-star environment.
  • Resolved guest concerns calmly and effectively, maintaining a 95% guest satisfaction rate.
  • Supervised and trained new front office staff to uphold service and safety standards.
  • Coordinated with housekeeping and F&B teams to ensure smooth service delivery.
  • made guest check-ins/check-outs with accuracy and efficiency, handling sensitive requests discreetly.
  • Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..

Education

Bachelor of Arts - Hospitality Management

DEBRE Tabor University
Ethiopia
10.2020 - 06.2023

Skills

  • Passenger Safety & Security Procedures
  • Exceptional Customer Service
  • Emergency Situations Handling
  • Conflict Resolution & Complaint Management
  • Time Management & Multitasking
  • Cultural Awareness & Sensitivity
  • Team Collaboration in Multicultural Environments
  • Upselling & Cross-Selling Techniques
  • Professional Appearance & Grooming
  • Communication & Interpersonal Skills
  • Service-Oriented mannerism

Languages

English
Fluent
Arabic
Intermediate

Timeline

Food and Beverages Service

Local Restaurant
11.2024 - Current

Front desk receptionist

Sheraton Addis Hotel
07.2023 - 10.2024

Bachelor of Arts - Hospitality Management

DEBRE Tabor University
10.2020 - 06.2023

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Mekuanint Amare