Mohamed El-AKKAD
Abu Dhabi,UAE
Summary
Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Store Manager
Sacoor Brothers
Abu Dhabi, UAE
08.2023 - Current
- Assisted customers in locating products around the shop floor promptly.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Assisted in recruiting, hiring and onboarding store staff.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Kept awareness of competitor activity and developed ideas to promote store.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Developed a team-oriented environment by implementing effective leadership strategies.
Retail area Manager
FEMEX (ZEGNA/EMPORIO ARMANI/EA7/MOSCHINO/KARL)
Cairo, Egypt
06.2019 - 07.2023
- Established budgets for programmed activities and controlled expenditure to meet targets.
- Ran promotions and events in line with company standards.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Developed team's product knowledge, resulting in increased store sales.
- Assisted in recruiting, hiring and onboarding store staff.
Store Manager
Rubaiyat for luxury and high end brands
Riyadh, Saudi Arabia
04.2013 - 04.2019
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
Store Manager
Al-YASRA Fashion (ECCO-DKNY-ONTIME)
Riyadh, Saudi Arabia
02.2010 - 02.2013
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
Area Supervisor
RAYTEX Group (JOOP-HUNKMULLER)
Cairo-ALEX, Egypt
06.2007 - 01.2010
- Optimised staff performance by identifying development needs and ensuring training was obtained.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Implemented actions from staff and customer feedback to improve service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Store Manager
Delta Trading Group (NIKE-SPRINGFIELD)
Cairo, Egypt
10.2003 - 06.2007
- Assisted customers in locating products around the shop floor promptly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Provided excellent customer care through prompt complaint resolution and quality of service.
ASST. STORE MANAGER
RAA SPORT (ADIDAS-LEVI'S)
Cairo, Egypt
07.1999 - 09.2003
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Attended to customer needs promptly, leading shop teams by example.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
Education
BA in Information Management System - MANAGMENT INFORMATION SYSTEM
SHA. Academy
Cairo, Al Qahirah 09.2000 - 06.2005
Skills
- Leadership
- Communication
- Delegation
- Customer service
- Time management
- Sales
- Customer Service
- Team Leadership
- Relationship Management
- Inventory management
- Loss prevention
- Decision-making
- Organization skills
- Problem-solving
- Adaptability
- Motivational skills
- Handling customer inquiries and complaints
- Multitasking
- Teamwork
- Training new staff
- Marketing
- Product knowledge
- Store Management
- Sales training
- Customer experience
- Customer satisfaction
- Retail sales
- Outstanding communication skills
- Sales techniques
- POS Systems
- Training and Development
- Outstanding customer service
- Customer feedback management
- Hygiene regulation adept
- Retail operations
- Staff training
- Loss prevention tactics
Certification
- Business Administration diploma, 06/2012, 12/2014, International Foundations for training and development
- TQM, 06/2012, 12/2013, BCI
- Customer Service diploma, 04/2012, 05/2013, University of Wales, UK
- Business Administration diploma, 08/2011, 04/2013, University of Wales, UK
- Certified Associate in Project Management
Languages
Arabic
Native
English
Upper intermediate
References
References available upon request.
Personal Information
Title: STORE MANAGER
Timeline
Store Manager
Sacoor Brothers
08.2023 - Current
Retail area Manager
FEMEX (ZEGNA/EMPORIO ARMANI/EA7/MOSCHINO/KARL)
06.2019 - 07.2023
Store Manager
Rubaiyat for luxury and high end brands
04.2013 - 04.2019
Store Manager
Al-YASRA Fashion (ECCO-DKNY-ONTIME)
02.2010 - 02.2013
Area Supervisor
RAYTEX Group (JOOP-HUNKMULLER)
06.2007 - 01.2010
Store Manager
Delta Trading Group (NIKE-SPRINGFIELD)
10.2003 - 06.2007
BA in Information Management System - MANAGMENT INFORMATION SYSTEM
SHA. Academy
09.2000 - 06.2005
ASST. STORE MANAGER
RAA SPORT (ADIDAS-LEVI'S)
07.1999 - 09.2003
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