Melanie Oftana

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Follow up & coordinate on all incoming shipment from forwarders through phone calls & emails.
• Ensure that all shipments are coming on timely manner in coordination with procurement pipeline.
• Application of all generated documentation and information required for all incoming and outgoing shipments (e.g., COO, Health Certificate).
• Request for quotations from shipping agent/forwarders for all export shipments
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Calculate export shipping cost and prepare comparison study and informed concerned department, once confirmed then arrange export shipment with respective forwarder
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Follow-up and coordinate with Dubai Municipality Inspector regarding clearance and inspection
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
• Prepare FIRS and submit to respective forwarder
• Generated monthly performance reports to track and analyze shipping trends.
• Apply FITR and FRLA in Dubai Municipality portal for new items to import
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
• Apply item registration in government portals.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Strategized best methods and tactics for efficient storage and handling of materials.
• Updated and maintained databases to track shipments and inventory.

• Checks, inspects and monitor goods received and ensure quantity accuracy, reference and quality

• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Responsible in case there is any incident (e.g., shortage / damaged shipment received
• Responsible for checking and verifying all Government related documents prior shipment clearance and shipping
• Determining, negotiating and agreeing on in-house quality procedures and standards
• Investigating and setting standards for quality, health and safety
• Assessing customer requirements and ensuring that these are met
• Interpret and implement quality assurance standards
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Training, motivating, coaching and correcting employees to ensure standards are met
• On-hand in Food Watch System with regards to trainings for all warehouse staff
• Ensure to meet standard operation procedures and Municipality food safety legal requirements
• Generating comprehensive investigation report and implementation of corrective actions base on findings identified.

• Manage and support in day-to-day warehouse operation and ensure all duties are properly performed
• Generate picking ticket and hand over to store helpers
• Ship sales order and submit to accounts for invoicing
• Generate invoices in case an account is not available
• Generate sales return and coordinate with Receiving Supervisor if return isphysically available
• Creating transfer order in T.O in ERP (Epicor System)
• Checking the availability of stocks both for Equipment and Food items
• Posting PPR in system (shipment acknowledgement) for all received shipments
• Follow-up landed cost to procurement and get approval from accounts on thePPR
• Follow-up on deliveries of sales order and coordinate with drivers
• Checking physical condition of the machines as requested by sales team.

• Provided primary support to internal and external customers.
• Assisted call-in customers with questions and orders.
• Addressed complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Answered sales telephone calls promptly to avoid on-hold wait times.
• Clarified issues and determined root cause of problems to resolve product or service complaints.
• Handled inquiries and suggestions courteously and professionally.
• Actively listened, handled concerns quickly and escalated major issues to supervisor.
• Processed orders promptly and with 100% accuracy to increase customer satisfaction.
• Responded to customer requests for products, services, and company information.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Responded to customer calls and emails to answer questions about products and services.
• Provide clerical duties for Sales Team Department
• Receive and check availability of purchase orders sent by customers.