MELANIE PAGLINGAYEN
Dubai,United Arab Emirates
Summary
Committed to professional growth and success through effective collaboration. Upholds integrity and confidentiality, with strong interpersonal communication and negotiation skills. Proven ability to enhance customer satisfaction and cultivate positive relationships across various stakeholders.
Overview
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work history
Multi Reservation Agent
Sheraton Mall of the Emirates
Dubai, United Arab Emirates
2025.12 - Current
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Maintained calm under pressure whilst simultaneously handling multiple tasks.
- Worked closely with front office staff for smooth check-in procedures.
Cluster Rooms Reservation Sales Agent
Marriott International
2024.06 - 2025.12
- Managed pre-arrival checks and balanced room inventory room
- Handled group, apartment, and Individual bookings
- Supported supervisors' tasks and monitored extranet
- Delivered premium customer service across multi-property system via call & email
- Trip advisor outstanding review
- (8 Hotels)
Food and Beverage Reservation Agent/Waitress & Hostess
Hilton Doha
2022.08 - 2023.09
- Delivered excellent F&B service, greeted and seated guests promptly
- Performed opening and closing duties
- Resolved guest's complaints and ensured satisfaction
- Confirmed bookings, answered phone/email enquiries and ensured team coordination
- Remained knowledgeable about current menus, best seller items, promotion and special offers
- Maintain efficient communication with Outlet Managers and F&B Management and other departments in order to facilitate operation
- Obtaining feedback and suggestions from the guest to ensure a great quality of service
Rooms Reservation Agent
Hilton Doha
2023.10 - 2023.05
- Answered guests' inquiries professionally and ensured clarity in communication
- Coordination with managers for special request fulfillment
- Ensured accurate data entry and handled booking confirmations efficiently
- Ensure daily arrivals check are completed
Education
Bachelor of Science -
Hospitality Institute of America Inc.
PhilippinesBachelor of Science - Tourism and Hospitality Management
University of Pangasinan
2018.01 - 2022.01
School D' Hospitality Institute - Singapore
University of Pangasinan
2019.01 - 2022.01
Skills
- Guest Relations
- Hotel Booking Systems (Opera PMS & Marsha)
- Upselling and Cross selling
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Punctuality and reliability
- Strong interpersonal relations
Certification
- 2019 – 2021 Certificate of Completion Hospitality Institute of America-Philippines Inc.
- Flexible Industry Practicum
- Front Office Professional
- Event Planning
- Event Operations
- Information Management Training
- 2019 – 2021 Certificate of Completion Flexible Industry Practicum – Tourism Track 2
- Management Training
- Leadership Foundation
- Sales Professional
- Hospitality Standards
- Forbes Travel Guide Luxury Service
Accomplishments
Hidden Gem 2026
In recognition of your outstanding efforts to deliver heartfelt service and enriching experiences and bringing to life Sheraton's promise of creating a welcoming place for the community to gather.
References
References available upon request
Timeline
Multi Reservation Agent
Sheraton Mall of the Emirates
2025.12 - Current
Cluster Rooms Reservation Sales Agent
Marriott International
2024.06 - 2025.12
Rooms Reservation Agent
Hilton Doha
2023.10 - 2023.05
Food and Beverage Reservation Agent/Waitress & Hostess
Hilton Doha
2022.08 - 2023.09
School D' Hospitality Institute - Singapore
University of Pangasinan
2019.01 - 2022.01
Bachelor of Science - Tourism and Hospitality Management
University of Pangasinan
2018.01 - 2022.01
Bachelor of Science -
Hospitality Institute of America Inc.