Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Melanie Lope Yuan

Melanie Lope Yuan

Human Resource Executive

Summary

  • To seek a more challenging task in a growth oriented organization that appreciates hard work, willing to Learn and contribute my skills and knowledge which I have acquired in my noteworthy career. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering Seven years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
  • Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
  • Highly-qualified proficient in Administrative office settings, customer relations and conflict resolution. Knowledgeable about Medical terminology and services to support and address customer inquiries and concerns.

Overview

30
30
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Human Resources Executive

Al Zahra Hospital - Dubai, United Arab Emirates
Dubai
04.2014 - Current
  • Maintained human resources regulatory compliance with local, state and DHA regulations.
  • Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
  • Assessed training needs and coordinated learning and development initiatives for more then 1000 employees.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Used Curio, Mena IT and Mena HR to process employee payroll and benefits enrollment information.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.

Human Resource Executive

AL ZAHRA HOSPITAL
Dubai
02.2014 - Current
  • Accredited Employee of the Month & Department of the Year
  • Comprehensive knowledge on accreditation & application of JCI and Processing of DHA Licensing
  • Knowledge of MENA HR data entry, creating request Letters, Certificates & ID badges for employees
  • Arranging employee’s inbound and outbound documentations, Air ticket, Visa, EID & medical processing
  • Resolving troubleshooting and respond to employees needs either overseas or domestic.

Base Support

EMERSON - Jafza
Dubai
11.2011 - 06.2013
  • Coordinate with World Wide Customer Service to expedite orders from various PSS Distributions centers
  • Maintain all Documentation in line with ISO 9001:2008 & 29001:2010 Quality standards.

Admin/Data Base Executive

UNITED AVIATION SERVICES
Dubai
09.2009 - 01.2011
  • Organizing and updating Clients data records uploading database to an on-line system
  • Executing PRO task in Dafza such as arranging visa for employees and visitors, medical clearance, etc

Admin / Receptionist

MICHIGAN STATE UNIVERSITY - DIAC
Dubai
02.2008 - 08.2009
  • Assisting Recruitment Specialist in Open house exhibitions and attending to students queries
  • Make travel arrangements, hotel bookings and courier bookings.

Customer Service/Events Coordinator

DUBAI BOWLING CENTRE
Dubai
03.2006 - 01.2008
  • Worked flexible hours across night, weekend and holidays.
  • Resolved Clients problems, improved operations and to provide exceptional service.

Cashier / Receptionist

THUNDER BOWL LLC
Dubai
05.1998 - 04.2001
  • Organize Events and Managers schedules, meetings, and conferences.
  • Dealing with client enquiries, handling customer complaints and resolve issues.

Frontline Operator

ADVANCE SEMI CONDUCTOR ENGINEERING
Kaohsiung
05.1995 - 05.1997
  • Verify Control system ID numbers and ensure clean Production entry
  • Perform Material tracking and verify Repairs and Warranty.

Front Line Operator

CIRTEK ELECTRONICS CO
Manila
09.1992 - 04.1995
  • Perform Production screening of all parts and tools, Prepare & Maintain Production Summary report
  • Ensure adherence to Production compliance procedures.

Education

Midwife Course -

Perpetual Help College
01.1990 - 01.1992

Skills

Residence visaundefined

Accomplishments


  • Named Employee of the Month, Dec 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Results through effectively helping with Team members, completing all Task with accuracy and efficiency.

Affiliations

  • Joint Commission International

Certification

JCI Accredition

Timeline

JCI Accredition

12-2015

Human Resources Executive

Al Zahra Hospital - Dubai, United Arab Emirates
04.2014 - Current

Human Resource Executive

AL ZAHRA HOSPITAL
02.2014 - Current

Base Support

EMERSON - Jafza
11.2011 - 06.2013

Admin/Data Base Executive

UNITED AVIATION SERVICES
09.2009 - 01.2011

Admin / Receptionist

MICHIGAN STATE UNIVERSITY - DIAC
02.2008 - 08.2009

Customer Service/Events Coordinator

DUBAI BOWLING CENTRE
03.2006 - 01.2008

Cashier / Receptionist

THUNDER BOWL LLC
05.1998 - 04.2001

Frontline Operator

ADVANCE SEMI CONDUCTOR ENGINEERING
05.1995 - 05.1997

Front Line Operator

CIRTEK ELECTRONICS CO
09.1992 - 04.1995

Midwife Course -

Perpetual Help College
01.1990 - 01.1992
Melanie Lope YuanHuman Resource Executive