To seek a more challenging task in a growth oriented organization that appreciates hard work, willing to Learn and contribute my skills and knowledge which I have acquired in my noteworthy career. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering Seven years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Highly-qualified proficient in Administrative office settings, customer relations and conflict resolution. Knowledgeable about Medical terminology and services to support and address customer inquiries and concerns.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Human Resources Executive
Al Zahra Hospital - Dubai, United Arab Emirates
Dubai
04.2014 - Current
Maintained human resources regulatory compliance with local, state and DHA regulations.
Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
Assessed training needs and coordinated learning and development initiatives for more then 1000 employees.
Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
Managed other HR staff and oversaw completion of tasks and initiatives.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Used Curio, Mena IT and Mena HR to process employee payroll and benefits enrollment information.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Human Resource Executive
AL ZAHRA HOSPITAL
Dubai
02.2014 - Current
Accredited Employee of the Month & Department of the Year
Comprehensive knowledge on accreditation & application of JCI and Processing of DHA Licensing
Knowledge of MENA HR data entry, creating request Letters, Certificates & ID badges for employees
Arranging employee’s inbound and outbound documentations, Air ticket, Visa, EID & medical processing
Resolving troubleshooting and respond to employees needs either overseas or domestic.
Base Support
EMERSON - Jafza
Dubai
11.2011 - 06.2013
Coordinate with World Wide Customer Service to expedite orders from various PSS Distributions centers
Maintain all Documentation in line with ISO 9001:2008 & 29001:2010 Quality standards.
Admin/Data Base Executive
UNITED AVIATION SERVICES
Dubai
09.2009 - 01.2011
Organizing and updating Clients data records uploading database to an on-line system
Executing PRO task in Dafza such as arranging visa for employees and visitors, medical clearance, etc
Admin / Receptionist
MICHIGAN STATE UNIVERSITY - DIAC
Dubai
02.2008 - 08.2009
Assisting Recruitment Specialist in Open house exhibitions and attending to students queries
Make travel arrangements, hotel bookings and courier bookings.
Customer Service/Events Coordinator
DUBAI BOWLING CENTRE
Dubai
03.2006 - 01.2008
Worked flexible hours across night, weekend and holidays.
Resolved Clients problems, improved operations and to provide exceptional service.
Cashier / Receptionist
THUNDER BOWL LLC
Dubai
05.1998 - 04.2001
Organize Events and Managers schedules, meetings, and conferences.
Dealing with client enquiries, handling customer complaints and resolve issues.
Frontline Operator
ADVANCE SEMI CONDUCTOR ENGINEERING
Kaohsiung
05.1995 - 05.1997
Verify Control system ID numbers and ensure clean Production entry
Perform Material tracking and verify Repairs and Warranty.
Front Line Operator
CIRTEK ELECTRONICS CO
Manila
09.1992 - 04.1995
Perform Production screening of all parts and tools, Prepare & Maintain Production Summary report
Ensure adherence to Production compliance procedures.
Education
Midwife Course -
Perpetual Help College
01.1990 - 01.1992
Skills
Residence visaundefined
Accomplishments
Named Employee of the Month, Dec 2015.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved Results through effectively helping with Team members, completing all Task with accuracy and efficiency.
Affiliations
Joint Commission International
Certification
JCI Accredition
Timeline
JCI Accredition
12-2015
Human Resources Executive
Al Zahra Hospital - Dubai, United Arab Emirates
04.2014 - Current
Human Resource Executive
AL ZAHRA HOSPITAL
02.2014 - Current
Base Support
EMERSON - Jafza
11.2011 - 06.2013
Admin/Data Base Executive
UNITED AVIATION SERVICES
09.2009 - 01.2011
Admin / Receptionist
MICHIGAN STATE UNIVERSITY - DIAC
02.2008 - 08.2009
Customer Service/Events Coordinator
DUBAI BOWLING CENTRE
03.2006 - 01.2008
Cashier / Receptionist
THUNDER BOWL LLC
05.1998 - 04.2001
Frontline Operator
ADVANCE SEMI CONDUCTOR ENGINEERING
05.1995 - 05.1997
Front Line Operator
CIRTEK ELECTRONICS CO
09.1992 - 04.1995
Midwife Course -
Perpetual Help College
01.1990 - 01.1992
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