Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Melany Gowray

Melany Gowray

Dubai,United Arab Emirates

Summary


Enthusiastic Cabin Crew Member with knack for creating memorable passenger experiences. Skilled in resolving in-flight issues swiftly, ensuring safety and comfort. Known for fostering positive team dynamics and contributing to smooth flight operations.

Overview

12
12
years of professional experience

Work history

Cabin Crew

AIR INDIA
Mumbai, India
11.2022 - 07.2025
  • Managed safety emergencies and administered first aid during flights to ensure passenger security.
  • Conducted mandatory briefings to enhance awareness among passengers.
  • Ensured comfort and welfare of all passengers throughout long-haul journeys.
  • Provided special assistance for elderly and disabled passengers.
  • Trained on multiple fleets

Customer Relationship Manager

LODHA DEVELOPERS
Mumbai
12.2021 - 10.2022
  • Handled all customer queries, including loan documentation and finance-related inquiries.
  • Managed escalations for taxation and legal matters to ensure prompt resolution.
  • Facilitated loyalty sales to maximise customer benefits from the loyalty programme.
  • Maintained a positive attitude to enhance customer satisfaction.
  • Created and maintained reports and dashboards to track performance metrics.
  • Analysed data to produce insightful sales reports identifying key trends.

Senior Associate Manager

ANAROCK PROPERTY CONSULTANTS
Mumbai
11.2020 - 11.2021
  • Achieved sales of apartments worth five crores and above on ShapoorjiPallonji SD Corp Sewri project.
  • Conducted virtual and on-site consultations, providing clients with property insights.
  • Assisted clients in making informed property-purchasing decisions through comprehensive information support.

Executive Assistant/Admin

DODSAL GROUP - DUBAI, UAE
Dubai
01.2020 - 07.2020
  • Coordinated executive calendars to optimise scheduling and increase productivity.
  • Organised meetings with detailed agendas, ensuring timely follow-up actions.
  • Facilitated communication among executives, staff, clients, and external partners.
  • Managed confidential information with utmost discretion and professionalism.
  • Arranged travel logistics, covering accommodation and transportation requirements.

Senior Cabin Crew

JETAIRWAYS
Mumbai
08.2013 - 12.2019
  • Managed and coached junior cabin crew members during flights.
  • Assisted passengers and instructed crew on safety standards.
  • Taken and Attended pre-flight briefings to review details of flight and emergency evacuation procedures and discussed potential issues and solutions.
  • Addressed cabin issues ensuring passenger comfort and safety throughout flight.

Education

Bachelor of Arts - Economics

ST. ANDREWS COLLEGE
Mumbai
06/2012 - 06/2013

Skills

  • Professional communication
  • Multitasking efficiency
  • Patience under pressure
  • Problem solving
  • Documentation and reporting
  • Time management
  • Cross-cultural sensitivity
  • Punctuality and reliability
  • Conflict resolution

Languages

English
Proficient (C2)
Hindi
Fluent
Marathi
Fluent

Timeline

Cabin Crew

AIR INDIA
11.2022 - 07.2025

Customer Relationship Manager

LODHA DEVELOPERS
12.2021 - 10.2022

Senior Associate Manager

ANAROCK PROPERTY CONSULTANTS
11.2020 - 11.2021

Executive Assistant/Admin

DODSAL GROUP - DUBAI, UAE
01.2020 - 07.2020

Senior Cabin Crew

JETAIRWAYS
08.2013 - 12.2019

Bachelor of Arts - Economics

ST. ANDREWS COLLEGE
06/2012 - 06/2013

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Melany Gowray