Meldrine Pinto
Summary
Accomplished administrative professional with a proven track record at Sanipex Group, enhancing office efficiency and streamlining processes. Expertise in office administration and customer relations was demonstrated through significant improvements in scheduling and inventory management. Skilled in data entry and verbal communication, achieving a notable increase in executive productivity and client satisfaction.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Receptionist
Sanipex Group
04.2023 - Current
- Answer incoming calls, directing clients to executives addressing specific needs.
- Handle administrative tasks such as expense report processing or invoice reconciliation efficiently, allowing executives to focus on high-priority responsibilities without distraction.
- Coordinate and book airfare, hotel, and ground transportation, and prepare an itinerary to facilitate successful trips.
- Manage inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handle scheduling for the executive's calendar and prepare the meeting agenda and materials.
Marhaba Admin Support
Dnata, Emirates Group
11.2021 - 03.2023
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Reduced operational costs through diligent negotiation with suppliers for office supplies, services, or equipment purchases.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Streamlined office processes by implementing efficient filing systems and document management practices.
- Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
- Served as a liaison between employees and human resources department regarding benefits administration or other HR-related matters.
- Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
- Coordinated with human resources department to handle payroll and personnel databases.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Marhaba Agent
Dnata, Emirates Group
07.2013 - 10.2021
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
HR Admin Assistant
Ilyas & Mustafa Galadari Group
09.2011 - 06.2013
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Answered and redirected incoming phone calls to the office.
- Conducted a new hire orientation to verify the completion of appropriate paperwork, recording information in the human resources database.
- Streamline HR operations by effectively managing personnel records and maintaining confidentiality.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Procurement Assistant
Island Tower Trading LLC
08.2010 - 09.2011
- Provided purchase information to support budget planning, expenditures, and financial commitments.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Organized distribution plans, delivery locations and technical specifications for product.
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Prepared detailed purchase requisitions and documentation for approval by senior management, expediting the procurement process while maintaining transparency throughout all stages of decision-making.
Supply Chain Assistant
JP Enterprises
10.2008 - 06.2010
- Managed import/export documentation requirements meticulously to ensure seamless movement of goods across borders without delays or penalties incurred due to noncompliance.
- Increased efficiency in the supply chain by streamlining processes and implementing inventory management systems.
- Participated in budget preparation activities for the department while monitoring financial performance against targets.
- Supported strategic sourcing initiatives by conducting thorough market research and presenting findings to the procurement team for informed decision-making purposes.
- Enhanced customer satisfaction through timely and accurate delivery of products, ensuring proper handling and packaging.
Education
No Degree - Purchasing, Procurement, And Contracts Management
Zabeel International Institute
Dubai, United Arab Emirates03.2024
No Degree - Spanish Language And Literature
UCAM Español Institute
Dubai, United Arab Emirates07.2023
No Degree - French Language And Literature
Alliance Francaise Dubai
Dubai, United Arab Emirates05.2015
BBA - Business Administration And Management
Sikkim Manipal University-DE
India06.2013
GED -
Capitanio Pre-University College
India05.2008
High School Diploma -
St. Joseph's Girls High School
India06.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Office Administration
- File Management
- Administrative Support
Languages
French
Beginner (A1)
Spanish
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Receptionist
Sanipex Group
04.2023 - Current
Marhaba Admin Support
Dnata, Emirates Group
11.2021 - 03.2023
Marhaba Agent
Dnata, Emirates Group
07.2013 - 10.2021
HR Admin Assistant
Ilyas & Mustafa Galadari Group
09.2011 - 06.2013
Procurement Assistant
Island Tower Trading LLC
08.2010 - 09.2011
Supply Chain Assistant
JP Enterprises
10.2008 - 06.2010
No Degree - Purchasing, Procurement, And Contracts Management
Zabeel International Institute
No Degree - Spanish Language And Literature
UCAM Español Institute
No Degree - French Language And Literature
Alliance Francaise Dubai
BBA - Business Administration And Management
Sikkim Manipal University-DE
GED -
Capitanio Pre-University College
High School Diploma -
St. Joseph's Girls High School
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