Melea Dawn Baniqued

Dubai International Airport Terminal 1

Overview:

• Trained and coached staff on customer journey touch points and delivering above-and-beyond guest service
• Monitored daily operations whilst reducing operational cost significantly.
• Led team to achieve KPI targets and successfully complete assigned projects.
• Oversaw inventory management to avoid any shortage or excess stock issues
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.

Align Management

Overview:

• Interacts directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns
• Receiving customers' requests, accepting payments and issuing tickets, receipts and change
• Handle guest complaints and resolutions to customer's issue regarding tickets
• Communicated effectively with customers, resolving their queries promptly.

Dubai International Airport Terminal 3

Overview:

• Coordinated with other staff members effectively, ensuring efficient team collaboration.
• Provide prompt and efficient response to customers at all times; understood customer service was a number one priority and responded to customers immediately
• Maintain awareness with menu and special items as well up selling and increasing ATV
• Handle guest complaints, rectifying and notify the manager on duty