Meleesa George
Scarborough
Summary
Transportation professional with significant experience in station operations and customer service. Known for maintaining high standards and delivering results through teamwork and adaptability. Reliable and flexible, excelling in communication and time management.
Overview
4
4
years of professional experience
Work History
Station Attendant
Celebi Airport Services India Pvt Ltd.
08.2024 - 01.2025
- Answered questions regarding flight schedules, travel routes and arrival times.
- Improved customer satisfaction by providing friendly and efficient service at the station.
- Provided boarding assistance to elderly, sick or injured people.
- Explained rules to passengers and helped correctly transfer between lines.
- Promoted special offers and discounts to customers to maximize sales.
- Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
- Contributed to team success through effective communication and collaboration with colleagues.
Technical Support Advisor
Kelly Services
07.2022 - 05.2024
- Assisted customers in identifying issues and explained solutions to restore services and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Diagnosed and resolved issues including internet connectivity, data sharing, emails and application issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each customer and work order.
- Delivered remote assistance for technical issues using screen sharing, mouse, keyboard control and other tools.
Customer Service Representative
Loblaws
09.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained high satisfaction ratings by completing order quickly and making food selections for customers.
- Handling queries and concerns in a professional manner.
- Attention to detail and high level of accuracy in task handling,
- Located and corrected data entry errors and reported them to management.
Education
Information Technology - Computer Networking
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Linux and windows
- Skilled in Microsoft Office
- SQL
- Front-end development
- System Security
- Networking knowledge
- Technical support and troubleshooting
- Problem-solving
- Call management
- Customer service
- Active listening
- Communication skills
Timeline
Station Attendant
Celebi Airport Services India Pvt Ltd.
08.2024 - 01.2025
Technical Support Advisor
Kelly Services
07.2022 - 05.2024
Customer Service Representative
Loblaws
09.2020 - 04.2022
Information Technology - Computer Networking
Seneca College of Applied Arts And Technology
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