Melina Boulain
Summary
Highly motivated and customer-centric individual with extensive experience in hospitality management and personal assistant roles. Known for building strong customer relationships through perseverance, enthusiasm, and a proactive approach to tasks. Proven track record of surpassing set targets by delivering innovative solutions and managing multiple projects with meticulous attention to detail. Key strength lies in providing top-notch sales excellence through close proximity to customers.
Overview
15
15
years of professional experience
Work History
Influencer and Celebrity PA Executive
Business Owner and French Influencer
11.2020 - Current
- Scheduled and managed appointments effectively.
- Developed tailored strategies for successful event execution.
- Managed travel arrangements for business trips and family getaways.
- Managed team of household staff such as nanny, maid, and maintenance workers.
- Coordinated partnerships with hotels for travel arrangements.
- Managed logistics for fashion-related visual productions.
- Managed logistics for social media content development.
Business Development Manager
Kennedy Towers
04.2015 - 12.2019
- Company Overview: UAE
- Identified potential landlords through diverse real estate channels.
- Facilitated onboarding of new properties through implementation and supervision of internal processes.
- Enhanced landlord partnerships through strategic property management agreements.
- Organized regular performance assessments with landlords.
- Implemented dynamic pricing models across booking channels like Airbnb, Expedia, and HomeAway.
- Configured promotional offers and conditions for instant-book platforms
Manager
Rojen Vacation Home Rentals
10.2014 - 04.2015
- Company Overview: UAE
- Managing daily Operations by over-looking our reservations and guest relation team.
- Monitoring rates and promotions
- Collecting payment
- Inspecting vacant units and maintaining the highest quality of service towards customers and landlords.
- Over-seeing Properties onboarding process (DTCM Unit permit approvals, Furniture standard, online advertisement)
- UAE
Assistant Manager, Retail Operations
Atlantis Resort, The Palm
01.2013 - 10.2014
- Company Overview: Dubai
- Managing supervisors and sales assistant team of the retail department.
- Analyzing team performances, organizing weekly meetings to ensure business rhythm is in place.
- Constantly improve our Customer Service and establish cadence to achieve monthly target.
- Maintaining high standards of display in all shops by supervising daily tasks.
- Creating weekly schedule for sales assistants, merchandisers, and management reviews.
- Updating the on-boarding process, notations file, sick and annual leaves, and Sales reports
- Assisting the Sales Manager with Retail Operations by driving stock requests from suppliers from our 11 shops.
- Ensuring adequate stock levels are maintained daily by aligning with suppliers.
- Dubai
Sales Advisor B2B
Orange Business Service
06.2010 - 12.2012
- Company Overview: France
- Focus on select ORANGE key customers and driving growth in business sales within ORANGE corporate accounts with over 150 employees.
- Increase business and revenue from our existing portfolio and supporting the introduction of new business services to customers.
- Ensure customers retained Orange as their telecommunications provider of choice with focus on lowering their telecom costs and provide a more simplified and efficient solution.
- Developing a database of prospective clients which had previously left Orange and leverage this to improve customer interaction and experiences.
- France
Education
European bachelor's - international Sales management
Ker Lann Institution
06.2010
Baccalaureate - Marketing, Management, Economy, Law.
Jacques Cartier Institution
06.2008
Personal Information
- Date of Birth: 06/16/90
- Nationality: French
Hobbies and Interests
I am a very active person and enjoy participating in various type of sports. I love to travel, to explore, meet and understand new cultures.
Personal Qualifications
- Proficient in MS Office (Word, Excel, and Power Point)
- Ability to learn new applications quickly.
- Fluent in English and French.
Timeline
Influencer and Celebrity PA Executive
Business Owner and French Influencer
11.2020 - Current
Business Development Manager
Kennedy Towers
04.2015 - 12.2019
Manager
Rojen Vacation Home Rentals
10.2014 - 04.2015
Assistant Manager, Retail Operations
Atlantis Resort, The Palm
01.2013 - 10.2014
Sales Advisor B2B
Orange Business Service
06.2010 - 12.2012
European bachelor's - international Sales management
Ker Lann Institution
Baccalaureate - Marketing, Management, Economy, Law.
Jacques Cartier Institution
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