MELISA DALUZ
Abudhabi
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
ADMIN / SECRETARY
Adnh Compass
12.2021 - 03.2024
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.
- Managed daily office operations, scheduling, and correspondence for the executive team in a fast-paced environment.
- Processed, distributed, and managed corporate documents resulting in 50% improvement in efficiency.
- Assisted in managing tasks and schedules for over 100+ employees, ensuring minimal downtime.
- Managed employee allocation, re-allocation, resignation, shortages, annual leave, transfer, etc
- Monitor and report monthly on staff numbers/movement actual to contract number, compile and submit monthly sector staff requirement.
ADMIN ASSISTANT/CUM ENCODER
MediQ Healthcare LLC, Subsidiary of Tamouh Hospital
06.2020 - 12.2021
- Performed administrative operations, health services, and department day-to-day functions which included encoding data from operation/nurses, making reports, and responding to calls and emails.
- Create, edit, and proofread various documents, presentations, and reports, ensuring accuracy and adherence to company standards, minimizing errors in communication materials by 96%.
- Adhere to patient confidentiality, oversee daily office operations, and implement a supply tracking system, reducing waste and lowering procurement costs by 20%.
- Completed assigned work within deadlines and to company standards.
Pool Lifeguard
Emirates National School
09.2018 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored the safety of guests in and around the swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
CUSTOMER SERVICE CONSULTANT
Sutherland Global Services
05.2016 - 12.2017
- Providing outstanding customer support via phone, email, and chat. Resolving customer inquiries and issues in a timely and professional manner
- Maintaining a positive and empathetic attitude toward all customers
- Collaborating with internal teams to ensure seamless customer experiences
- Identifying opportunities for service improvement and offering innovative solutions.
STOCK TAKER/ PURCHASER
Mansouri Mansion Hotel
09.2013 - 09.2015
- Maintaining accurate inventory levels
- Analyzing trends to optimize purchasing decisions and ensuring that operations run smoothly and efficiently.
SALES OFFICER
Prudential Life Insurance
10.2010 - 11.2011
- Developing and implementing strategic sales plans to expand customer base and achieve sales targets
- Cultivating strong relationships with new and existing clients to understand their insurance needs and provide tailored solutions
- Conducting thorough market research and analysis to identify potential
- Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
TELEMARKETER
02.2010 - 09.2010
- Generating leads, and securing sales appointments
- Responsible for reaching out to potential customers over the phone to promote products and services.
RRJ BRAND SALES PROMOTER
SM Ecoland Davao
01.2009 - 01.2010
- Conducting product presentations and explaining promotional offers
- Demonstrating product features and benefits to potential customers
- Provided exceptional customer service, resolving customer inquiries and complaints to ensure customer satisfaction.
- Suggests specific product purchases to meet customers' needs.
Education
Hr & Admin Professional - Human Resources Management
Filipino Institute
Room 303 Burj Al Arab Tower, Hamdan St. Abu Dhabi 08.2023 - 03.2024
Microsoft Excel Level II
Filipino Institute
Burj Al Arab Tower , Hamdan Street Abudhabi 12.2018 - 03.2019
Bachelor of Commerce - Management Accounting
St.Peter's College of Toril
Mc Arthur High-way Toril, Philippines 06.2000 - 03.2004
Skills
- Customer Service, Verbal and written communication,
- Office Administration, Organization, File Management
- Keyboarding skills, Appointment Scheduling, File systems management
- Document Preparation, Microsoft Office, Data Entry
- Confidentiality understanding, Complex Problem-Solving
- Sales Support, Schedule Management, Supply Restocking
- Supply Ordering, Managing purchasing activities
- Mail distribution, Presentation Creation, Record preparation
- Inventory purchasing, Inter-office communications, Minute Taking
- Meeting Coordination, Data Verification, Travel Arrangements
- Cross-functional communication, Document and File Management
- Documentation and Recordkeeping
Certification
- Microsoft Excel ( Level II )
- HR & Administration
- EFST / Food Handler certificate
Completed module from the Legal Compliance and Ethics Center
- Code of Business Conduct
- Business Integrity dilemma
- Conflict of interest
- Striving for a more equitable world
- compete, not collude
- Ethics Talk: Anti-Bribery and corruption-Things of Value, Gifts
- Data Privacy
Timeline
Hr & Admin Professional - Human Resources Management
Filipino Institute
08.2023 - 03.2024
ADMIN / SECRETARY
Adnh Compass
12.2021 - 03.2024
ADMIN ASSISTANT/CUM ENCODER
MediQ Healthcare LLC, Subsidiary of Tamouh Hospital
06.2020 - 12.2021
Microsoft Excel Level II
Filipino Institute
12.2018 - 03.2019
Pool Lifeguard
Emirates National School
09.2018 - 09.2019
CUSTOMER SERVICE CONSULTANT
Sutherland Global Services
05.2016 - 12.2017
STOCK TAKER/ PURCHASER
Mansouri Mansion Hotel
09.2013 - 09.2015
SALES OFFICER
Prudential Life Insurance
10.2010 - 11.2011
TELEMARKETER
02.2010 - 09.2010
RRJ BRAND SALES PROMOTER
SM Ecoland Davao
01.2009 - 01.2010
Bachelor of Commerce - Management Accounting
St.Peter's College of Toril
06.2000 - 03.2004
- Microsoft Excel ( Level II )
- HR & Administration
- EFST / Food Handler certificate
Completed module from the Legal Compliance and Ethics Center
- Code of Business Conduct
- Business Integrity dilemma
- Conflict of interest
- Striving for a more equitable world
- compete, not collude
- Ethics Talk: Anti-Bribery and corruption-Things of Value, Gifts
- Data Privacy
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