Melissa Fernandes

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working with over 22 years of experience in airport operations. Works with internal and external customers to determine requirements and provide excellent service and on time completion of tasks on hand with no compromise on safety. Excellent reputation for resolving problems and improving customer satisfaction. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled decision maker with outstanding team leadership abilities to meet targets consistently. Trained to deal with flight delays and disruption. Has a working knowledge of systems like MACS BELT DMIS AACS ALTEA. Has attended an introductory course to dnata's Emergency Response Plan. Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines.