Melissa Rowsell

• Comprehensive administrative support including (not limited to): calendar & mail management, expense management, travel arrangements, document management & signage, CRM & contact management.
• Conduct research and compile data to support decision-making and strategic initiatives.
• Coordination and organization of events, conferences, and team-building activities for sales team.
• Liaison between executive and internal/external stakeholders, maintaining effective communication channels.
• Collaboration with cross-functional teams to ensure smooth workflow and effective communication (including cascading of messages) across regions and business units within organization.
• Assist in onboarding of new employees, providing necessary support and resources.
• Handle confidential and sensitive information with utmost discretion maintaining a high level of confidentiality.

Proactive professional growth & stretch assignments beyond official role:

Marketing Support & Stretch Assignments:

• EMEA Associations Management – effectively managing paid memberships to avoid budget leaks and leverage activities to support marketing activities.
• Management of Public Relations agency (Essencius) during ROKLive to ensure PR agendas are on track. Oversaw scheduling and coordination of media interviews, press conferences, and other PR activities.
• Collected data on LiveSocial (social media sharing platform) usage in order to enhance employee engagement and effectiveness on platform, resulting in education campaign via various communication modalities including a newsletter, town-hall presentations, bite-sized videos, and trainings.
• Collaboration with META marketing team to support on various projects, events, and campaigns.

Professional Women’s Council (PWC) Newsletter Lead:

• Conceptualized and successfully executed the creation of PWC Newsletter.
• Managed production process, collaborating with co-editors and wider PWC committee – overseeing content creation, editing, and formatting.
• Developed and maintained content calendar ensuring timely delivery and fresh content to subscribers.
• Coordinated with specialists to ensure engaging layouts and visually appealing elements.
• Implemented feedback and suggestions from stakeholders to continuously improve quality and messaging.
• Managed promotion and distribution of the newsletter on a monthly basis.

• Warmly and professionally welcomed visitors, ensuring friendly first impression of company.
• Managed and directed incoming calls and inquiries to appropriate departments or individuals.
• Coordinated meeting room bookings, scheduling and set up of facilities, catering and other arrangements.
• Handled incoming and outgoing mail, packages, and deliveries.
• Managed utilities payment (electricity, water, all employees’ phones).
• Provided administrative support – filing, data entry, document organization.
• Maintained relationships with vendors (hotels, utility partners, office suppliers) and partners.

Proactive professional growth & stretch assignments beyond official role:

HR Support:

• Managed employee health insurance registration and distribution of medical aid cards and information.
• Conducted orientation for new hires.
• Assisted with recruitment by participating in interviews and conducting screening interviews for candidates by phone.
• Maintaining Curriculum Vitae records according to best practices.

Professional Women’s Council (PWC) Vice President

• Collaboration with PWC Committee & Team to develop and implement initiatives to promote professional growth and empowerment for women in the organization.
• Contributed to development of PWC’s strategic goals, participated in decision-making processes.
• Assisting with planning and organization of meetings, events, workshops, and networking opportunities for the PWC and members.
• Represented the PWC in meetings and discussions with other employee resource groups, departments, and partners.

• Processed customer orders accurately and efficiently.
• Handled customer inquiries and any complaints or issues, providing prompt and professional assistance via phone and email. Recruiting active listening, empathy, and working with the team to find appropriate solutions.
• Collaboration with sales team and other internal departments.
• Provided product information and availability, facilitating order tracking or status updates.

• Developed and implemented strategies to drive business growth, increase revenue, and expand client base.
• Established and nurtured partnerships with local businesses, organizations, and community influencers to enhance brand visibility and attract new clients.
• Conducted personal trainer recruitment interviews, assessing candidates' qualifications and suitability for the gym.
• Managed front desk operations, including greeting clients, answering inquiries, and providing exceptional customer service.
• Handled client registrations, payments, and membership renewals accurately and efficiently.
• Maintained client database and spreadsheets, ensuring accurate records and effective data management.
• Organized and executed gym events, such as workshops, seminars, and member-only events.
• Oversaw social media platforms, creating engaging content, managing online interactions, and fostering a strong online presence.
• Handled petty cash, merchandise sales, and stock management, maintaining accurate inventory records.
• Resolved client concerns or issues, ensuring their satisfaction and building strong client relationships.

As a freelancer, I worked through a wide range of events and functions, promoting brands and providing exceptional support in versatile roles.