MELISSA SERRANO
ABU DHABI
Summary
With a proven track record at SEHA Tawam Hospital, I excel in clinical leadership and decision-making, enhancing patient care standards across NICU units. Leveraging skills in care coordination and team leadership, I've significantly contributed to process improvements and patient satisfaction, embodying a commitment to excellence in nursing care.
Knowledgeable NICU Staff Nurse with proven track record of providing compassionate patient care and collaborating effectively with multidisciplinary teams. Demonstrated ability to manage patient care plans and ensure adherence to clinical protocols. Exhibits strong communication and critical thinking skills to enhance patient outcomes.
Skilled nursing professional with more than 21 years of experience and passion for providing highest quality of behavioral and medical care. Compassionate and empathetic advocate for patients and families. Skillfully assesses health status, develops diagnoses and manages care for patients with acute and chronic concerns. Experienced in structured and unstructured environments, smoothly coordinating multiple activities and competing priorities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Charge Nurse NICU
SEHA Tawam Hospital
06.2020 - Current
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Optimized resource allocation, ensuring all patients received timely and adequate care without overburdening staff.
CHARGE NURSE NICU
SEHA - AL AIN HOSPITAL
04.2014 - 06.2020
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
STAFF NURSE- NICU
SEHA- AL AIN HOSPITAL
07.2007 - 04.2020
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Developed and implemented individualized patient care plans for optimal outcomes.
STAFF NURSE - NICU
PHILIPPINE CHILDREN MEDICAL CENTER
08.2003 - 07.2007
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Evaluated patient histories, complaints, and current symptoms.
Education
Bachelor of Science - NURSING
FAR EASTERN UNIVERSITY
MANILA, PHILIPPINES 03-1996
Skills
- Decision-making
- Clinical leadership
- Care coordination
- Team leadership
- Care plan management
- Direct patient care
- Patient care standards
- Computer Literate
- Intravenous Cannulation Skill
- Peritoneal Dialysis
- Cooling / HIE hypothermia management
Certification
- Basic Life Support Certification (BLS) - 2023
- Neonatal Resuscitation Program ( NRP ) - 2024
Timeline
Charge Nurse NICU
SEHA Tawam Hospital
06.2020 - Current
CHARGE NURSE NICU
SEHA - AL AIN HOSPITAL
04.2014 - 06.2020
STAFF NURSE- NICU
SEHA- AL AIN HOSPITAL
07.2007 - 04.2020
STAFF NURSE - NICU
PHILIPPINE CHILDREN MEDICAL CENTER
08.2003 - 07.2007
- Basic Life Support Certification (BLS) - 2023
- Neonatal Resuscitation Program ( NRP ) - 2024
Bachelor of Science - NURSING
FAR EASTERN UNIVERSITY
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