MELISSA VERGARA
Dubai,United Arab Emirates
Summary
Dedicated Customer Service and Hospitality Professional with over 8 years of experience in hospitality operations and client support. Skilled in managing inquiries and guiding clients through decision-making processes. Recognised for delivering exceptional service and maintaining professionalism in fast-paced environments while fostering long-term client relationships.
Overview
8
8
years of professional experience
Work history
Customer Service Associate- Electronics
Lulu Hypermarket
Dubai, United Arab Emirates
2025.10 - 2026.06
- Resolved customer queries by utilising in-depth product knowledge.
- Consistently met set targets without compromising quality of service.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
Customer Service Representative
Ropali- Manila, Philippines
, Philippines
2023.11 - 2025.07
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Sales and Reservation Assistant
4As Worldwide Travel and Tours
Bataan, Philippines
2020.07 - 2023.09
- Maintained digital database, enhancing ease of access to information.
- Made travel arrangements, ensuring optimal time management.
- Coordinated team meetings to enhance communication and productivity.
Front Desk Associate
Lou-Is Resort
Bataan , Philippines
2018.11 - 2020.06
- Managed payment transactions with utmost accuracy and honesty.
- Multitasked efficiently during peak hours without compromising on service quality.
- Handled confidential information discreetly to maintain privacy and trust of guests.
- Responded swiftly in emergency situations, ensuring safety of all guests.
Education
Bachelor of Science in Hotel and Restaurant Manage - Business, Accountancy
Bataan Peninsula State University
Philippines /2010 - /2017
Bachelor of Science in Business Administration - Business
Bataan Peninsula State University
Philippines /2018 - /2019
Skills
- Keep eyes to details, problem solver, fast learner, exude leadership and team player
- Multitasking, dependability, self-motivation organization and results-driven performance
- Ability to converse and work with people at all levels of organization
- Up-Selling products
- Telephonic etiquette
- Service-Oriented mindset
- Technical support
- High level of initiative to manage own workflow to meet objectives
- Pro-active and flexible attitude to work
Timeline
Customer Service Associate- Electronics
Lulu Hypermarket
2025.10 - 2026.06
Customer Service Representative
Ropali- Manila, Philippines
2023.11 - 2025.07
Sales and Reservation Assistant
4As Worldwide Travel and Tours
2020.07 - 2023.09
Front Desk Associate
Lou-Is Resort
2018.11 - 2020.06
Bachelor of Science in Hotel and Restaurant Manage - Business, Accountancy
Bataan Peninsula State University
/2010 - /2017
Bachelor of Science in Business Administration - Business
Bataan Peninsula State University
/2018 - /2019