Melkon Saeed
Abu Dhabi,UAE
Summary
As a M365 & Azure Technical Consultant at Mideast Data Systems (MDS), I help clients design, implement, and manage cloud-based solutions that meet their business needs. I have more than 5 years of experience in the IT industry, working with various technologies and platforms, such as Azure, and Microsoft M365. I have strong skills in Cloud Computing, web development, networking, and troubleshooting, and I enjoy collaborating with clients and colleagues to deliver innovative and effective solutions. I am passionate about learning new technologies and staying updated with the latest trends and best practices in the IT field. I am also committed to providing high-quality service and customer satisfaction, while adhering to the MDS values of excellence, integrity, and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Cloud Engineer (M365 & Azure)
MDS UAE
AbuDhabi, UAE
03.2022 - Current
- Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, and Teams.
- Lead migration projects from on-premises systems to M365, ensuring minimal disruption and effective user adoption.
- Implement and manage security and compliance solutions, including data loss prevention (DLP) and threat protection.
- Create and deliver end-user training programs to enhance productivity and system utilization.
- Develop and maintain PowerShell scripts for automation of routine administrative tasks.
- Collaborate with IT teams to troubleshoot and resolve complex M365 issues.
- Listened to client needs and recommended solutions based on requirements.
- Designed and maintained cloud solutions, aligning with industry best practices.
- Helped organisations migrate computer systems to cloud, resolving issues promptly.
- Developed and deployed modular cloud-based systems to improve client experience.
- Monitored cloud management and data storage to confirm proper availability of services.
- Configured cloud infrastructure components to optimise performance, enhance scalability, and ensure seamless integration with applications.
- Provided cloud support to clients, resolving issues and improving user experience.
- Maintained system compliance with legal requirements and company security standards.
Technical Consultant
MDS UAE
AbuDhabi, UAE
03.2022 - Current
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
- Advised clients on best practices for system optimization and performance enhancement.
Software Developer
Caritas Syria
Aleppo, Syria
01.2019 - 01.2022
- Providing support to IT personnel in designing, developing, analyzing, testing, debugging, and executing C# programs for windows desktop
- Assisting project manager in defining detailed specifications for specific functionality requirements as well as analyzing, designing, and encoding new systems using C# language
- Preparing accurate reports to document design flaws and bugs as well as modifying existing software or system to correct errors and improve performance
- Determining user requirements, including project budgets and timelines as well as providing consultative services to clients and project team members on technical issues
- Researching and evaluating new development tools and software products to increase programming capabilities as well as creating written developers guides, and training users in system operation
Education
Master's in Web Technologies - Information Technology
Syrian Virtual University
01.2019 -
Bachelor in Information Technology - Information Technology
Syrian Virtual University
01.2014 - 01.2018
Diploma in Computer Network Engineering - Computer Engineering
University Of Aleppo
01.2011 - 01.2013
Skills
- Microsoft Office 365
- Microsoft Azure
- MCSA 2016, Windows server 2019
- Virtualization Technology by VMware workstation
- Technical Support Experience of Servers, Systems Administrator and Network
- Software and Hardware Troubleshooting
- Networks Configuration: Servers, Routers, TCP/IP Sockets, LAN Technology
- Application development, Database sys and programming Languages: My SQL, Microsoft SQL, Oracle, Crystal Reports, C#, XML, SQL, ASPNet, SiteCore, HTML, CSS, Bootstrap
- Experienced with Most of Operating Systems and Networks in troubleshooting and support Well-versed in Database and programming languages
- Microsoft 365 Administration
- SharePoint Online
- Microsoft Teams
- Exchange Online
- OneDrive for Business
- Power Platform (PowerApps, Power Automate, Power BI)
- Security & Compliance (Microsoft Sentinel, DLP)
- Azure Active Directory
- Office 365 ProPlus
- Scripting & Automation (PowerShell)
- End-user Training & Support
Languages
Arabic
Native
English
Advanced
Armenian
Native
Certification
- MS-100: Microsoft 365 Identity and Services
- MS-101: Microsoft 365 Mobility and Security
- MS-102:Microsoft 365 Administrator Expert
- AZ-104:Azure Administrator Associate
- SC-200:Security Operations Analyst Associate
- SC-100:Cybersecurity Architect Expert
- SC-300:Identity and Access Administrator Associate
- SC-400:Administering Information Protection and Compliance in Microsoft 365
- AZ-500:Azure Security Engineer Associate
- AZ-700:Azure Network Engineer Associate
- AZ-400:Azure DevOps Engineer Expert
Timeline
Cloud Engineer (M365 & Azure)
MDS UAE
03.2022 - Current
Technical Consultant
MDS UAE
03.2022 - Current
Software Developer
Caritas Syria
01.2019 - 01.2022
Master's in Web Technologies - Information Technology
Syrian Virtual University
01.2019 -
Bachelor in Information Technology - Information Technology
Syrian Virtual University
01.2014 - 01.2018
Diploma in Computer Network Engineering - Computer Engineering
University Of Aleppo
01.2011 - 01.2013
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