Mellisa Mwakalonge
Dubai ,UAE
Summary
Dedicated professional with a strong foundation in customer service excellence and proven problem-solving abilities. Demonstrates exceptional communication and interpersonal skills, coupled with effective time management and organizational capabilities. Proficient in Microsoft Office and data entry, with a keen adaptability and willingness to learn. Experienced in coaching and mentoring, aiming to leverage these skills towards continuous professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Horse riding instructor
Yousuf Qambar Jafar Alali
Dubai , UAE
03.2023 - Current
- Built positive relationships with clients to encourage continued class attendance.
- Explained exercises clearly to help clients move safely with maximum effort and results.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Welcomed new and returning clients, cultivating inclusive space.
- Prepared horses and riders for competitions, building stable achievements and reputation.
- Built confidence in nervous students through compassionate instruction and guidance for improved lesson experiences.
Receptionist assistant
Equine Serenity
Dubai , UAE
09.2022 - 02.2023
- Assisted with front-Desk operations, greeting visitors, and handling inquiries professionally.
- Maintained a clean and welcoming reception area to ensure a positive first impression.
- Managed multi-line phone system and directed calls efficiently.
- Organized filing systems to improve document retrieval times.
- Provided administrative support, improving office efficiency.
- Handled office petty cash and maintained accurate records.
Education
A-Levels - Microsoft Office and Advanced Excel
Spoton Training Institute
Dubai, UAEA-Levels - Science study
Girls High
Bulawayo, ZimbabweSkills
- Customer Service Excellence
- Strong Communication & Interpersonal Skills
- Time Management & Organization
- Microsoft Office & Data Entry
- Problem Solving Abilities
- Adaptability & Willingness to Learn
- Coaching & Mentoring
Languages
English
Additional Information
Holds a valid UAE driving license
Open to entry-level opportunities in administration, Customer service, Teaching assistance, or delivery services.
Available immediately
Certification
- Certified Nurse-Midwife
Personal Information
Custom
5,C1
Accomplishments
Awarded the best employee of the year
Timeline
Horse riding instructor
Yousuf Qambar Jafar Alali
03.2023 - Current
Receptionist assistant
Equine Serenity
09.2022 - 02.2023
A-Levels - Microsoft Office and Advanced Excel
Spoton Training Institute
A-Levels - Science study
Girls High
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